• Supervision & Coordination: Managed and supervised remote workers, ensuring seamless communication and productivity.• Team Collaboration: Actively contributed as a team player, supporting colleagues, and fostering a collaborative work environment.• Sales & Revenue Enhancement: Increased company profits by effectively communicating service options to customers and offering additional services based on their history and needs. Proactively engaged in filling last minute cancellations.• Financial & Administrative Management: Used GorillaDesk to manage invoicing, apply EFT or check payments, resolve accounting discrepancies, overdue invoices and respond to technician communications regarding customers needing further attention. Prepared sales tax reports, deposit slips, and contracts for the owner.• Workload Prioritization: Efficiently prioritized tasks to maximize productivity and meet deadlines.Scheduling & Dispatching: Entered and maintained technician schedules in Gorilla Desk, ensuring efficient field operations. Strategically scheduled customer appointments to align with their availability and optimized routing for efficiency and profitability.• Customer Engagement: Consulted with customers to discuss treatment options and pricing for pest control services. Maintained regular contact with customers and commercial accounts for appointment reminders, overdue balances, and credit card processing.• Inbound Inquiries: Responded to service and scheduling inquiries via Google Maps, Yelp, and email, maintaining a high level of customer service.• Data Management: Updated customer accounts in service software with current information and technician notes, ensuring accurate records.• Professional Communication: Demonstrated exceptional communication skills with customers, displaying professionalism, empathy, and tact. Coordinated effectively with field technicians and the company owner.

• Care Coordination: Consulted with a family caring for an Alzheimer’s patient, coordinating all aspects of care with the Veteran’s Administration, doctors, nursing staff, and social workers. Supervised Home Health Providers to ensure optimal care.• Medical Advocacy: Attended and provided transportation to doctor’s visits, advocated for, and applied for military/service-connected health benefits, and researched medical procedures and options to educate the family. Regularly updated knowledge on Alzheimer’s care and medical advances through journals, books, websites, and conferences.• Healthcare Research: Investigated and presented options for adult daycares and nursing homes, including registering the patient with the “Lighthouse for the Blind Adult Day Care.” Coordinated care with Hospice providers and explored end-of-life options with the Veteran’s Administration.• Financial & Legal Assistance: Researched Medicare and Medicaid benefits, Medicaid law, and their financial/legal implications. Interviewed Elder Law attorneys for financial and legal planning, coordinated probate of the will, and assisted with financial and legal affairs involving the Social Security Administration, IRS, banking system, and credit bureaus.• Billing Management: Communicated with doctors, hospitals, and the VA regarding medical billing discrepancies, and approved bills for payment. Facilitated the resolution of any billing issues.• End-of-Life Coordination: Researched and assisted the family in making decisions regarding funeral options, cremation, body donation to science, and autopsy matters. Coordinated end-of-life decisions and arrangements upon the patient’s death.

• Executive Support: Assisted the Vice President, who was acting as President for the U.S. location, by coordinating travel arrangements, lunch appointments, and seminar reservations. Managed email communications by filtering and researching necessary replies, thereby optimizing the Vice President’s time.• Recruitment & HR Coordination: Assisted in negotiating and mediating with employment agencies, reviewing resumes, setting up interviews, and conducting interview screenings. Managed associated paperwork to ensure a smooth hiring process.• Meeting & Report Preparation: Compiled information for meetings, prepared monthly financial reports, and composed inter-office and company correspondence using Microsoft Word and Excel. Produced weekly and monthly reports/graphs on industry trends, including Weekly Rig Counts and Oil & Gas prices, to keep the Sales team informed.• Competitor & Market Research: Conducted web research on competitors, products, and industry-related topics to support strategic planning and decision-making.• Payroll & Confidentiality: Managed employee payroll, tracked vacation time, and maintained confidentiality of sensitive information.• Financial Management: Handled Accounts Receivable, Collections, and Accounts Payable responsibilities, ensuring accurate and timely financial transactions.

• Executive Support: Assisted the President and CEO in compiling information for board meetings, investment proposals, and presentations using Microsoft Word, Excel, and PowerPoint. Supported the Senior VP of Operations with scheduling, training, and presentation logistics.• Travel Coordination: Managed all employee travel accommodations directly through airlines or the Internet, saving $50 per transaction by avoiding travel agents.• HR & Employee Services: Set up and maintained employment records, insurance benefits, payroll, safety training, and physicals for new and existing employees while ensuring confidentiality.• Training & Scheduling: Tracked and scheduled field employee training, organized job files, and compiled information for proposals, presentations, and trade shows.• Sales & Marketing Support: Developed PowerPoint and Desktop Publishing sales materials, created quarterly newsletters using PageMaker, Illustrator, digital photos, and AutoCAD drawings, and maintained contact lists through Microsoft Outlook.• International Coordination: Mediated with the UK-based Administrative Assistant to coordinate travel and accommodations for U.S. employees.• Accounts Payable Management: Supervised an intern in the Accounts Payable department, managed accounts payable using QuickBooks Pro, handled invoice processing, check runs, and consulted with the CFO on payment scheduling.• Reporting & Payroll: Maintained monthly spreadsheet reports and assisted with payroll processing.• Research & Analysis: Conducted web research on competitors and industry-related topics to support managers.• Technical Support: Provided computer troubleshooting and solutions to office staff.• General Administration: Volunteered support for clerical and administrative tasks, including reception duties and additional support for the President, CEO and Senior VP of Operations when needed.

• Administrative Support: Assisted the National Sales Manager and National Service Manager by maintaining files, screening calls, creating forms, generating reports, and composing correspondence.• Proposal Design & Coordination: Collaborated with the National Sales and Service Managers to design proposals for large accounts using Desktop Publishing software, ensuring timely delivery to interested parties.• Graphics & Presentation Support: Supported the Senior Graphics Coordinator in completing sales presentations, the company catalog, and other projects using Microsoft Office and Desktop Publishing software.• Literature Distribution: Managed the mailing and distribution of all company literature to customers and sales representatives.• Executive Assistance: Provided secretarial support to the President, who was located outside the office.