Tino Lale Email & Phone Number

Australia

Brisbane, Australia

• Determine eligibility and entitlements of applicants seeking the Home Owners Defence subsidy to ensure scheme compliance as per policies, practices and procedures.• Build and maintain relationships by excellent communication skills with the ability to influence and engage the customer via telephone conversations and email, to provide a great customer experience.• Analyse situations, eg. Change in circumstances and use evidence-based decision making, when assessing continued validity of subsidy scheme for existing Defence members.

Brisbane, Australia

• Full competence with Property Exchange Australia (PEXA) an electronic lodgment network tool.• Providing daily financial reports and liaising with third parties • Instruct solicitors to prepare and distribute mortgage documents• Actively identify, manage and track loans formally approved in order to ensure progression toward settlement is managed in a timely and efficient order.• Liaising with solicitors, credit team, distribution channel, client or client’s agent where required to communicate and follow up on documentation & outstanding requirements needed to effect settlement• Ensure distribution channel and client are aware of the progress of any settlement matter as required• Settlement of loans and ensuring the client record in Loan Management database is accurate and reflect loan details• Assist in the accurate reporting of settlements within the Loan Management databases• Post settlement customer service activities - any variations or switches to existing loans• Co-ordinating loan discharges including preparing payout figures

Brisbane, Australia

• Knowledge of and ability to use client management and record keeping systems• Maintain registers of complaints and emerging issues• Providing coaching and development opportunities to team • Contribution to team initiatives to ensure simpler faster experience for customers, via process improvement.• Managing and Liaising with Ergon/Energex for all disputes for any client’s affected by loss of power due to the event

Brisbane, Australia

Customer Releases team, responsible for a whole range of customers. Within this role I celebrated alongside with customers who finally had full ownership of their home to the dissatisfied customers choosing to carry on their Customer journey with another financial Institution. • Ensuring the team are achieving established Service Level Agreements and monitoring productivity in line with Key Performance Indicators• Providing coaching and development opportunities to team and frontline bankers• Communicating changes of policy, procedures and practices and ensuring the teams objectives are aligned to the business• Completing monthly staff one on one’s, overseeing performance management, training and development• Responsible for continuous oversight on quality of assessment and verification to ensure common issues and areas of significant risk are managed• Specialised knowledge of complex releases and government release fee’s• Review and monitor audit reporting to qualify the accuracy of forecasting and planning, applying learnings as needed to future forecasting meetings, for accurate planning.• Identify, escalate and action issues identified to ensure ownership by appropriate departments for all emerging risks identified and complete appropriate reports for all regulatory, policy and procedures failures as identified• High level understanding of financial principles and practices and appropriate legislation• Human services procurement, facilitated interview and Assessment centres.

Brisbane, Australia

Lead a team of 12 Credit Analysts responsible for the credit assessment of simple to complex retail banking secured lending facilities. Ensure compliance to all government and industry regulations is adhered to, internal policies are met and maintained, and all workload decisions are based on data sourced from audit reporting.

Brisbane, Australia

Registering all documents received after settlement and maintaining accounts between the Department of Natural Resources and Mining.

Brisbane, Australia

Responsible for any administrative duties such as filing, database entry, delivering mail etc.

Brisbane, Australia

I ensured finance new are settled in accordance with customer needs, legal requirements and Policy and Procedure. Responsibility to ensure NAB holds legal documentation that will be enforceable in a Court of Law in the event of default. Responsibility to ensure the transaction is processed in accordance with policy and procedure, legislation and that data input is accurate.

Brisbane, Australia

Maintaining accounts between the Department of Natural Resources and Mining including lodging any FHOG applications.

Brisbane, Australia

Registering all documents received after settlement with the Department of Natural Resources and Mining and also calculate Stamp Duty, Upstamping or Multistate Stamping. vv

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia