-Process and manage invoicing for Work Orders using SAP, ensuring accuracy and adherence to financial protocols.-Verify and reconcile billing information, resolving discrepancies promptly.-Proficiently create and manage Work Orders in ServiceMax, including detailed documentation of service requests and completion status.-Involved in placing purchase orders for the entire Europe region, coordinating with vendors and internal teams.-Investigate and resolve IDOC issues within SAP, maintaining the integrity of data exchange between systems.-Collaborate with cross-functional teams to identify and address root causes of IDOC errors, implementing preventive measures.-Stay updated on SAP and ServiceMax updates, implementing new features and functionalities to optimize workflow.

- resolve issues and answer questions about Cineworld's products and services- engage in proactive customer outreach- handle customer complaints

- Collaborating with suppliers and carriers to arrange pick-ups, deliveries, and negotiate freight rate - Ensuring compliance with customs regulations and international trade laws for cross-border shipments.- Utilizing logistics software and systems to track and analyze shipment data, identifying areas for improvement and cost optimization.

- administered free online Economics classes to Advanced Level high school students- assisted students with examination prep