As a Strategic Account Manager, I successfully managed enterprise and strategic clients across AWS, Google Cloud, and Azure, driving over $XX million in annual revenue.• Secured a multi-million-dollar, multi-year agreement by demonstrating the value of our multi-cloud solutions, positioning our organization as the preferred partner, and enabling the strategic client to optimize their multi-cloud strategy.• Maintained a 100% client retention rate, with no customer departures during my tenure.• Achieved 100% renewal success for all client commitments, securing long-term partnerships.• Converted multiple customers from on-demand agreements to long-term commitments, driving predictable revenue growth.• Consistently received positive feedback from customers for cultivating strong relationships and delivering valuable solutions.I utilized data-driven insights to uncover growth opportunities, optimize client cloud spend, and enhance overall satisfaction. I collaborated with internal teams, including Sales Engineering, Technical Support, and Product Engineering, to deliver tailored solutions aligned with client objectives. Additionally, I mentored team members on cloud computing best practices, internal processes, and strategies for effective client engagement.

As a GCP Account Manager at Google Cloud, I excel in cultivating and nurturing relationships with Key Accounts within the Emerging Account segment. Collaborating closely with Product Specialists, Partners, Support, Engineering, and Legal teams, I drive ongoing customer success and satisfaction through proactive engagement and tailored solutions.

As a Corporate Account Executive and Account Manager at Google Cloud, I spearheaded sales initiatives and drove customer growth across the Oklahoma and Texas regions. Serving as a pivotal point of contact, I guided companies and organizations in navigating and optimizing their infrastructure strategy with cutting-edge Cloud-based technologies.

Working with our Sales Organization, I serve as a technical advocate to new and existing customers of WP Engine to provide additional technical guidance and understanding of our solutions and technology. Acts as a liaison for Engineering, Technical Support, Customer Experience, and Legal teams to further support customer requirements and questions.

Founding employee of our Business Growth team. Focused on our existing customer base to understand their organization and needs. With that information, I assisted with sharing the capabilities of the WP Engine platform and how that addressed their needs, both short and long term.

My responsibilities surrounded the establishment of a team of WordPress experts. I assisted in creating a culture that puts the customer first, but also to contributing towards a strong team mentality. I established a number of processes to improve our effectiveness.I contributed towards our department growth from 11 to 23. This includes the onboarding of all support members, including a Senior Director and 3 Support Managers.

I work for one of the greatest Managed WordPress Hosting companies in the World! If you’re serious about your WordPress powered site and want to give it the royal treatment, WP Engine is certainly the place for that. My job is to help show you how WP Engine can work for you.

Managing a team, consisting of members of our technical support, billing, and retention departments, ensuring their performance meets the quality standard set at Hostgator.com. Other responsibilities include engaging and follow up of customers from previous interactions, maintaining constant communication with my team and other company departments, and ensuring that all general needs and tasks are addressed.

Cater inbound inquiries of our product portfolio and provide effective solutions based on the requirements of their project. Primary focused on leasing dedicated servers and related hardware, such as firewalls, NAS/SANs, load balancers, and private racks/switches. Assisted with training, industry knowledge, and clarifying company protocol.

I designed, implemented, and overlooked a department providing advanced assistance to a call center. My responsibilities included assisting 50+ Chat/Telephone technicians with Sales/Billing/Technical inquiries that required extra assistance for a ‘first-call’ resolution. I also provided account management to Dedicated Server clients, in regards to their services and inquiries.