Tins Augustine Email & Phone Number

Calgary, Alberta, Canada

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software.
• Mentoring new employees in their training.

Kerala, India

• Creating visualizations, including dashboards, flowcharts, and graphs to relay business concepts through visuals to colleagues and other relevant stakeholders.
• Preparing reports for the management stating trends, patterns, and predictions using relevant data.
• Collaborate with management to improve and customize reports related to project support.
• Analysed and mined business data to identify patterns and correlations among the various data points, Manipulating, cleansing & processing data using Excel, Access, and SQL.
• Transformed complex business logic into database design and maintaining it by using SQL objects, stored procedures, user defined functions and views.
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends

Postgraduate Diploma, Data Analytics, 3.3 Gpa

Obtained strong knowledge in SQL and statically programming languages like Python and R. This studies were able to made me a advanced.

Bachelor'S Degree, Computer Science, 7.54 Ccpa

Obtained knowledge in various subjects such as Programming in C Language, Networking, World-Wide-Web, Data Structure, Advanced C Language.