Tin Bui Email & Phone Number

Remote

Remote

Remote

• Supporting 199,000 + end users of Walt Disney, ESPN, ABC Television Networks, Lucasfilm, Pixar, 21st Century Fox, and Marvel Studios, domestic and internationally. • Provide technical assistance for all 3,200+ enterprise applications.• Provide desktop support for all company assets using Windows, MacOS, and Linux.• Setup and support OKTA, OKTA verify, and integrated applications.• Troubleshoot and manage all company mobile devices (iOS and Android) utilizing VM Ware, formerly utilizing MobileIron/AirWatch.• Assist with account unlocks, resets, and security group management via Active Directory / Quest One.• Support users with Citrix applications, VMs, and Windows/Linux Servers.• Assist end users with Office 365 applications.• Support parks and resorts Point of Sale, Attractions & Rides, Sales and Booking systems.• Support resorts with HOTSOS and TRAKA applications.• Troubleshoot Cisco/Nortel/Avaya and VOIP Telecommunication systems. • Support users in remote locations with VPN or Aruba connections.

Remote

• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.• Communicate software functions to end-users in clear and understandable terms.• Reporting of issues through TFS by running queries and recreating issues.• Assisted CPAs in Tax forms, Rules and Calculations to assure correct and accurate forms for the IRS.• Worked with CPAs to assure we meet the company standard of 95% form acceptance from the IRS.

Lake Mary, Florida, United States

• Managed a portfolio of over 1 million in revenue; comprised of both public and private sector.• Assisted clients via a ticketing system to log all cases while also conducting data entry projects and reports to ensure client’s HR and payroll system is updated.• Planned, tested, demonstrated and executed solutions to client issues and projects on their database.• Achieved established goals for clients who recently transitioned to Paylocity.• Handled all new integrations for clients with third party software.• Provided module support to help companies have more organizational control. • Provided training to clients on using our modules to measure and track performance. • Planned out and provided SOPs, processes and strategic development tools to clients. Proactively identified issues and utilized available resources to diagnose and analyze appropriate solutions.• Completed frequent client check-ins to address ongoing project statuses, updates, and/or concerns.• Advocated for clients’ needs first and took proper action to escalate and prioritize issues when needed.• Collaborated inter-departmentally to communicate and resolve incidents and inquiries.• Assisted with internal projects such as the online chat support team and quality control measures to achieve company-wide goals.

Lake Mary, Florida, United States

• Support Mid Market Accounts

Lake Mary, Florida

• Provided real-time and remote support to Microsoft Premier Enterprise customers for O365 technology solutions: Skype for Business Online, Exchange Online, and SharePoint Online.• Built On-Premise’s deployments of Skype for Business Server 2015 and 2019 for training, testing, and reproducing issues.• Tested and performed troubleshooting for client equipment including networking tools, active directory, FTP clients.

Lake Mary, Florida

• Supervised and trained new employees for technical support and customer service roles.• Responsible for the day-to-day functional direction of trainees within the program, training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback, tracked performance metrics and provided coaching to achieve organizational goals.• Prepared, produced, presented and developed training materials through classroom learning, hands on demonstrations, and supporting activities

Lake Mary, Florida

Senior Support Advisor for AppleCare SupportAssisted Tier 1 associates on technical issues including product troubleshooting escalations. Gather advanced logs and work with Site Support Engineering to resolve escalations.Manage escalation via a phone or email system from Tier 1 representatives Used advanced processes to completely troubleshoot All apple productsSupport clients via phones, chat and email

Lake Mary, Florida

Worked with the Apple Inc Account as an Apple Care Advisor.Provided over the phone assistance to customers and clients. I.E Setting up Printers and other peripherals, troubleshooting mac OS and iOS software. Set up devices for repairs and in some instances walk customer through upgrading the hardware of the Mac computer over the phone. I.E internet issues, application issue, printer issue and bootcamp are some example of troubleshooting performed.Ensuring call resolution in a timely manner, meeting the average handle time requirements.Maintaining the highest standard of quality, while meeting customer satisfaction on every interaction.

Installed flooring into homes - Wood, tile floors. Installed lighting fixtures Painted homes exterior and interiors.

Cashier, Inventory, Helping customer with Animal Products and helping customer hold and see animals from Small Animals to Reptiles including fish