Tinu Thomas Email & Phone Number

Dubai, United Arab Emirates

• Virtual Infrastructure Administration: Leading the implementation, configuration, and ongoing support of VMware vSphere server infrastructure.• Providing hardware/software diagnosis & resolution via telephone, e-mail, and chat for end users.• Enterprise Linux Server Management: Managing Enterprise Linux server environments with expertise in OS installation and maintenance.Design Standards and Strategy: Spearheading updates to design standards, prioritizing short-term goals… Show more • Virtual Infrastructure Administration: Leading the implementation, configuration, and ongoing support of VMware vSphere server infrastructure.• Providing hardware/software diagnosis & resolution via telephone, e-mail, and chat for end users.• Enterprise Linux Server Management: Managing Enterprise Linux server environments with expertise in OS installation and maintenance.Design Standards and Strategy: Spearheading updates to design standards, prioritizing short-term goals alongside long-term strategies.• Design Standards & Strategy:Spearheading updates to design standards, prioritizing short-term goals alongside long-term strategies.• Vendor Relations: Coordinating& managing relationships with vendors that provide problem resolution.• Technology Evaluation: To drive technological advancements and evaluate new hardware, software, and services.• Microsoft Desktop Expertise: Bringing advanced knowledge of Microsoft desktop operating systems, user environment policies, and patching methodologies.• Escalation Management: Acting as a first point of contact for end users in the field and remote operations centers & triaging tickets and requests & escalate them to departments or groups.• Automation Proficiency: Proficient in automation, configuring peripheral hardware, and updating firmware and software for optimal functionality.• Supporting cybersecurity initiatives and responding to cyber issues reported by field personnel.• IT Infrastructure & System: When required, create IT infrastructure and system support-related work instruction documentation.• Warehouse Systems Support: Providing crucial support and training on automated equipment for warehouse personnel.Troubleshooting DEMATIC fully automatic warehouse systems.Supporting BECHOFF PLC in the Garments on Conveyor (GOH) system.• IT Hardware Management: Managing and troubleshooting various IT hardware components, including PCs, touch screens, RF terminals, hand scanners, etc. Show less

Dubai, United Arab Emirates

• Technical Communication Excellence: Effectively communicate complex technical information to non-technical stakeholders, ensuring clear understanding and collaboration.• Strategic Fault Analysis: Conducted root cause analysis for faults, delivering valuable insights to drive continuous improvement initiatives and enhance system reliability.• Proactive Ticket Management: Proactively managed incident and request ticket backlogs, ensuring swift resolution and escalation where necessary… Show more • Technical Communication Excellence: Effectively communicate complex technical information to non-technical stakeholders, ensuring clear understanding and collaboration.• Strategic Fault Analysis: Conducted root cause analysis for faults, delivering valuable insights to drive continuous improvement initiatives and enhance system reliability.• Proactive Ticket Management: Proactively managed incident and request ticket backlogs, ensuring swift resolution and escalation where necessary for seamless operations.• Problem-Solving Expertise: Assisted in resolving a spectrum of issues related to networking, operating systems, communications & applications, showcasing strong problem-solving skills.• Process Development Documentation: Documented the rationale & changes in process development, establishing a comprehensive record for transparent & efficient workflows.• Technological Prowess: Stayed abreast of the latest technological developments and industry trends, leveraging cutting-edge insights.• Hardware and Software Management: Set up and supported computer hardware, software, networks, and peripherals, contributing to a reliable and efficient IT infrastructure.• Regulatory Compliance Assurance: Maintained robust systems processes, meticulously ensuring compliance with relevant regulatory bodies.• IT Solutions: Spearheaded the development of innovative IT methods and solutions, aligning with business objectives to drive efficiency & competitiveness.• Network Operations Management: Managed network operations, proactively troubleshooting connectivity issues and maintaining routers, firewalls, and switches for optimal performance.• Stakeholder Communication: Reported issues, advancements, and crucial information to stakeholders, fostering transparent communication for informed decision-making.• Cisco Network Expertise: Provided expert support for WAN, LAN& VLAN in a Cisco network environment, contributing to the overall stability & functionality of the network. Show less

Ernakulam, Kerala, India

• User Support and Issue Resolution: Expertly handled user calls, resolving complex issues promptly and ensuring seamless operational continuity.• Server Administration Excellence: Installed, configured, and administered IBM X Series servers, demonstrating proficiency in server management.• Hardware Installation and Maintenance: Installed, maintained, and repaired hardware products, ensuring optimal functionality and longevity.• Network Security and Operating System Management:… Show more • User Support and Issue Resolution: Expertly handled user calls, resolving complex issues promptly and ensuring seamless operational continuity.• Server Administration Excellence: Installed, configured, and administered IBM X Series servers, demonstrating proficiency in server management.• Hardware Installation and Maintenance: Installed, maintained, and repaired hardware products, ensuring optimal functionality and longevity.• Network Security and Operating System Management: Maintained a secure network and operating system, implementing robust security measures for data integrity.• Network Design and Troubleshooting: Designed and troubleshooted internal computer networks, contributing to efficient and reliable network infrastructure.• Computer Hardware Diagnosis and Testing: Diagnosed, repaired, and tested computer hardware, ensuring optimal performance and reliability.• Comprehensive Network and System Management: Managed peripherals, monitored network communication, and provided network and desktop support for a holistic approach to IT management.• Network and Server Configuration Oversight: Oversaw network and server configuration and management, contributing to the optimization of IT infrastructure.• Windows Server and Exchange Administration: Administered Windows Server 2003 and Exchange 2010, showcasing expertise in Microsoft server environments.• Branch Office Support: Visited branch offices to address repairs and technology needs, ensuring consistent and reliable IT support across locations.• Record-Keeping and Documentation: Maintained meticulous records of installed hardware components, ensuring comprehensive documentation for future reference.• Effective Time Management: Practiced effective time management, ensuring optimal productivity and timely completion of assigned duties. Show less