Tinyiko Maluleke Email & Phone Number

Johannesburg, Gp, Za

Pretoria, Gauteng, South Africa

• Manage the FSCA ICT service desk function as an entry point or single point of contact (SPOC) for business users.• Respond to calls on ICT Call Centre telephone system.• Log, categorise, prioritise, and route service tickets on the ICT incident management system.• Respond to incidents and service requests and ensure that they are successfully finalized and keeping the service call status and affected stakeholders always updated.• Identify, analyse, troubleshoot, and resolve computer problem affecting user’s ability to perform business functions.• Install, configure, modify, and delete user settings according to the FSCA operating standards on new and existing user computers• Setup and configure application clients on new and existing user computers• Monitor application processes and availability.• Create new user and computer profiles and retire old users and computer profiles from the user computers.• Escalate application related queries to other ICT departments whilst adhering to approved governance frameworks.• Manage, maintain and support of the audio-visual equipment in the boardroom and all collaboration solutions.• Provide management of the FSCA printer services in the FSCA environment• Install and configure security end point protection and mail encryption solution and ensure that they are always set up as per the FSCA’s policies and principles.• Liaise with external vendors to resolve incidences and problems whilst observing governance.• Coordinates with other Information Technology areas to resolve problems.• Participating in team meetings, team discussions and workshops.• Ensure ICT training certifications as per the FSCA ICT training plan.• Participate in cross-training workshops as arranged by the Infrastructure Manager.• Undertake research to investigate improvement of service support to the FSCA

• Provide general IT support to all IEC users• Attend to LAN, WAN and Mobile devices calls• Troubleshoot hardware and software errors• Resolve connectivity issues• Asset Management processes and procedures for IT equipment• Setup and configure desktops, printers, and mobile devices to the network• Install application programs requested by the user• Setup training environments when requested• Deploy software patches and updates• Provide laptop support• Re-imaging of desktops, laptops and mobile devices as required• Basic printer troubleshooting and support• Problem determination and resolution• Bandwidth monitoring, usage, and statistics• Liaise with Telkom on day-to-day running of the VSAT, ME and VPN networks to all offices• Ensure that all invoice submitted by service providers are accurate• Liaise and coordinate with Telkom engineers on office movements, installations, and relocations of VSAT and landline as applicable• Liaise with engineers regarding PC, printer and peripheral repairs and callouts. • Switch maintenance and management at HO, PEO, warehouse, Backup Site and MEO offices• Identification, reporting and removal of rouge devices connected onto the Commission’s network• Shipping all computer related equipment to relevant locations; 22) Maintain database of WAN infrastructure• Monitoring and Management of APN (Access Point Names) • Monitoring and Management of MDM (Mobile Device Management)

• Install and configure monitors, keyboards and printers.• Installing and Updating Antivirus software.• Fault finding, troubleshooting and resolving of general software and hardware issues• Monitoring of Lan and Wan.• Telephonic and Remote desktop support.• Monitoring storage device including network attached storage (NAS).• Perform routine maintenance on desktops.• Support WIFI networks.• Set up outlook e-mail accounts on all computers.• Printer and router configuration troubleshooting.• Administrative support such as drafting documents, filling, copy, email and assist with follow ups with Plaintiff’s Attorneys.• Ensure that all IT equipment is fully operational.• Responsible for litigation management system

• Set up new PC’s, laptops, Desktops• Troubleshooting PC’s, Printers, network and WIFI issues, LAN• Setting up new user accounts and profiles• Install and configure computer software• Anti-virus installation, configuration and monitoring• Email backup, setting up shared drives and folders• Order IT equipment and compiling IT Asset Control• Set up WIFI routers and D-Link switches• Assist with connectivity issues during boardroom meetings• AD Active directory and creating mailbox using exchange 360 Microsoft• Attend to logged calls and ensure they are resolved

Comptia Network+

Mcse

Information Technology