I create incredibly fun lifestyle photo session experiences for children of all ages, families, and high school seniors....with some commercial work for print and online publications sprinkled in. https://tionafuller.com/

I collaborated with product owners, UX designers, engineers, marketing, account managers, and other writers to create documentation for PayPal Checkout (https://developer.paypal.com/). PayPal developer documentation is for small and medium businesses, large enterprises, partners, and developers of all levels.My responsibilities included:• Optimizing the discovery experience so that users easily understand our offerings and can best determine which product and API they should integrate for their business. • Writing, editing, and organizing content for integration guides and API references.• Creating a best-in-class developer experience with PayPal integration guides. • Effectively planning and managing multiple projects and deliverables.• Seeking feedback from stakeholders and external users to ensure the content is accurate and easy to consume.

• Enhanced the user experience by presenting visually interesting, user-friendly steps to get started quickly; creating globally-translated, accessible, online product documentation for a developer and non-developer audience• Sourced content that is responsive for web and mobile • Curated concepts and scripts for short, animated videos that introduce the product and show how to use it• Created clear and descriptive content for the product user interface• Improved the product documentation by incorporating user research findings, issues shared in support forums, and by fully understanding user personas and user journeys• Determined best content for product offering page to interest customers• Led a team of global writers • Documented APIs, code snippets, and tasks for novice users and experienced developers• Served as focal point for creating and maintaining welcome pages, information roadmap, and samples• Managed schedules for creating, translating, testing, and delivering quality product documentation with timely completion• Assisted with exposed deliverables to ensure projects stay on schedule