Tione King Email & Phone Number

Coppell, Tx, Us

United States

• Project coordination and management for post-production customers• Conduct training for OSV New Hire on BPaaS Methodology, Client training for purchased services and Benefit Administration• Responsible for adhering to the current project management methodology while influencing practices, process improvements and procedures• Coordinates internally to obtain resources as required for projects (assures resources have required tenant security by project type)• Highly-visible, hands-on position serving as the main point of contact throughout the development of Workday implementation based on customer purchased service(s) at OSV.• Establish and manage timelines that clearly identify all tasks, task durations, team resources responsible for completing the tasks and meeting needs, and milestones needed to complete assigned projects. •Hands-on includes analytical support of BPaaS Services for Payroll, Tax, Garnishment Services and Funding, taking ownership of identified problems, research and problem solve, draft and deliver client presentations and communications specific for each client, support for the ongoing development and administration of clients company-wide wellness program• Partner with outside vendors and customer HR teams to provide exceptional customer service and a high level of engagement in programs. This includes ongoing training, evaluate and revise internal processes to increase efficiency by working with team to document and maintain administrative procedures for benefit processes• Maintain positive working relationships and clear communication with co-workers, customers, insurance carriers, and vendor partners; manage escalated issues

United States

• Ensured the Company's ongoing compliance with all Federal, State, and Local laws, regulations and financial reporting rules within the Workday platform• Analyzed, researched and resolved issues and addressing related garnishment inquiries• Compliance of court order obligations and reviewed/completion of interrogatories and judgments• Acted as a liaison between agencies, attorneys, courts on behalf of our clients and their employees• Supported the Payroll, Tax & Benefits Departments to fully service the client in regard to all aspects of the clients and employees garnishment obligations• Supported the client's transition into the Workday system during implementation and for the 90 days thereafter through Production• Experience with large and complex Multi-business Unit Organizations• Knowledge of Workday, Salesforce, Microsoft Office Products & Zendesk (Case Management System)• Provided analytical reports, uploaded data and processed all garnishment files to ensure proper payments accordingly• Supported numerous accounts and thousands of employees on a daily basis

Dallas/Fort Worth Area

• Prepared and processed garnishment orders for Child Support• Prepared Bench Warrants• Received and processed termination notices received by employers• Provided legal service for Child Support Enforcement Unit and Social Rehabilitation Services

Dallas/Fort Worth Area

Wichita, Kansas Area

• Prepared and processed garnishment orders for Child Support• Prepared Bench Warrants• Received and processed termination notices received by employers• Provided legal service for Child Support Enforcement Unit and Social Rehabilitation Services• Legal Secretary for Evidentiary Hearings and Judge’s Administrative Assistant• New hire mentor and trainer• Reviewed cases annually for case closure or delinquency• Managed scheduling and appointment settings for clients and attorneys• Prepared normal office functions such as setting up and maintaining alphabetical and numerical database for invoices and files• Reviewed regular mail, maintained calendars, schedules and in charge of ordering office supplies for the department, including faxing and copying• Prepared letters of recommendations, coordinated conferences and travel plans• Relief receptionist

Criminal Justice/Police Science

Associate Of Science - As, General Studies