Responsibilities• Lead operations for Outside Plant Infrastructure, including network design and planning; implementation, operations, and maintenance; services fulfilment, building management engagement, and customer service operations.• Oversee facility management of central offices (for a year) and the Health, Safety, Security & Environment (HSSE) function.• Direct the construction of new central office and the implementation of Nationwide Broadband Network 2.0.Achievements:• Integrated comprehensive management of fibre infrastructure and central office facilities meeting all required regulations, compliances, contractual obligations and Quality of Service (QoS).• Enhanced HSSE standards and spearheading program to improve safety culture in the organisation.

Responsibilities• Led the service provisioning department, focusing on services fulfilment, building management engagement, and customer service operations.Achievements:• Streamlined service provisioning processes, resulting in improved customer engagement metrics and relationship with building management, meeting Quality of Service (QoS) and contractual obligations on services fulfilment.

Responsibilities• Directed the Nationwide Broadband Network rollout for Singapore (FTTH), meeting all milestone dates.• Managed the Network Operations Centre and oversaw services fulfilment, building management engagement, and customer service operations.• Managed contract of network infrastructure with lessors.Achievements:• Completed the FTTH rollout 1.5 years ahead of the schedule, maintaining high operational standards.

As technical lead for NGNBN RFP bid submission (FTTH project in Singapore).

Responsibilities• Led the department in fixed access network planning, implementation, operations, and maintenance.• Oversaw the design, rollout, and maintenance of the hybrid fibre coaxial network.• Managed contract of network infrastructure with lessors.Achievements:• Successfully managed the deployment and maintenance of both fixed access network and hybrid fibre coaxial network, meeting licence obligation for rollout and contributing to organic growth.

Responsibilities• Managed island-wide fibre optic rollout for hybrid fibre coaxial networks.• Established the Network Operations Centre and Cable TV Headend, operating 24x7.• Acquired/leased land and space for construction of new distribution hubs and managed network infrastructure.• Managed contract of network infrastructure with lessors.Achievements:• Completed hybrid fibre coaxial rollout to all residences by the licence obligated schedule, operated and maintained a high-quality Cable TV network meeting required standards on performance and RF signal leakage.

Responsibilities• Managed local access and outside plant planning.• Procured access equipment, cables and installation accessories.• Performed technical due diligence for overseas M&A activities.Achievements:• Contributed to local access and outside plant planning for local homes and businesses to support voice, data and video services.• Maintained effective safety stock of inventory for rollout, operations and maintenance.• Contributed to technical due diligence which is a decisive factor for overseas M&A.

Responsibilities• Designed, installed, and maintained Master Antenna Television Systems (“MATV”) in HDB flats.Achievements:• Ensured new HDB flats were provided with MATV for reception of broadcast television programs from Singapore and Malaysia.