▪ Conduct daily pre-operational safety checklists on all equipment▪ Enforce safety behaviours and attitudes▪ Assist with warehouse remodel, including removal and installation of pallet racking▪ Setting up printing, pick, dispatch, manifest and returns stations▪ Create processes and procedures to pick and pack hampers ready for dispatch▪ Train and lead a team to pick, pack and dispatch orders▪ Liaise with the corporate team to ensure their orders are picked, packed and ready for dispatch▪ Liaise with the customer service team to fulfil special request orders and to initiate the returns process▪ Replenish all pick faces▪ Walkie Stacker, Forklift and High reach/double deep tasks

▪ Conduct daily pre-operational safety checklists on all equipment▪ Enforce safety behaviours and attitudes.▪ Conducted daily pre-shift analysis and departmental meetings to ensure organisational efficiency and alignment with day to day tasks.▪ Proactive with hiring and training staff to fulfil business needs like lowering average hourly rate and seasonal Hiring.▪ Scheduled and direct staff in daily work assignments to maximise productivity▪ Counselled and disciplined staff when necessary▪ Minimised loss and misuse of equipment through proper supervision, staff training▪ Manage payroll▪ Manage all inventory coming and going into and out of the warehouse, including managing the online shop despatch.▪ Manage the replenishment process which includes but not limited to:o Decant – Managing a team of 7-9 breaking down 24-48 pallets daily, removing all cardboard, foam and plastic to ensure a more effective fillo Fill – Managing a team of up to 16 team members across the entire storeo Pack Away – Managing the same team of 16 from fill to pack away their over stocks into the stockroomo Backfill - Managing the same team of 16 from fill to replenish gaps on the shop floor and topping up departments with stock in the stockroom▪ Maintain the stockroom cleanliness and integrity through auditing the stockroom fixtures▪ Assembling and disassembling shop fittings and stockroom fixtures when needed

▪ Conduct daily pre-operational safety checklists on all equipment▪ Enforce safety behaviours and attitudes.▪ Conducted daily pre-shift analysis and departmental meetings to ensure organisational efficiency and alignment with day to day tasks.▪ Proactive with hiring and training staff to fulfil business needs like lowering average hourly rate and seasonal Hiring.▪ Scheduled and direct staff in daily work assignments to maximise productivity▪ Counselled and disciplined staff when necessary▪ Manage payroll▪ Manage a small team of up to 10 team members daily from fill, layout changes, clothing seasonal change, visual merchandising and store presentation standards▪ Managed events for back to school and Easter

▪ Conduct daily pre-operational safety checklists on all equipment▪ Enforce safety behaviours and attitudes.▪ Conducted daily pre-shift analysis and departmental meetings to ensure organisational efficiency and alignment with day to day tasks.▪ Proactive with hiring and training staff to fulfil business needs like lowering average hourly rate and seasonal Hiring.▪ Scheduled and direct staff in daily work assignments to maximise productivity▪ Counselled and disciplined staff when necessary▪ Minimised loss and misuse of equipment through proper supervision, staff training▪ Manage payroll▪ Manage all inventory coming and going into and out of the warehouse, including managing the online shop despatch.▪ Manage the replenishment process which includes but not limited to:o Decant – Managing a team of 7-9 breaking down 24-48 pallets daily, removing all cardboard, foam and plastic to ensure a more effective fillo Fill – Managing a team of up to 16 team members across the entire storeo Pack Away – Managing the same team of 16 from fill to pack away their over stocks into the stockroomo Backfill - Managing the same team of 16 from fill to replenish gaps on the shop floor and topping up departments with stock in the stockroom▪ Maintain the stockroom cleanliness and integrity through auditing the stockroom fixtures▪ Assembling and disassembling shop fittings and stockroom fixtures when needed▪ Manage a small team of up to 10 team members daily from fill, layout changes, visual merchandising and store presentation standards

▪ Enforce safety behaviours and attitudes.▪ Conducted daily pre-shift analysis and departmental meetings to ensure organisational efficiency and alignment with day to day tasks.▪ Proactive with hiring and training staff to fulfil business needs like lowering average hourly rate and seasonal Hiring.▪ Scheduled and direct staff in daily work assignments to maximise productivity▪ Counselled and disciplined staff when necessary▪ Minimised loss and misuse of equipment through proper supervision, staff training▪ Managed payroll▪ Managed register operators, service desk, photo lab, layby, cash office Safety and Loss Prevention Committees

▪ Conduct daily pre-operational safety checklists on all equipment▪ Enforce safety behaviours and attitudes.▪ Conducted daily pre-shift analysis and departmental meetings to ensure organisational efficiency and alignment with day to day tasks▪ Develop an understanding of the business and the roles and responsibilities of all team members and managers▪ Provide temporary leave for other members of the management team

▪ Conducted daily pre-shift and weekly departmental meetings to ensure organisational efficiency▪ Scheduled and directed staff in daily work assignments to maximise productivity▪ Efficiently resolved problems or concerns to the satisfaction of all involved parties▪ Continually monitor restaurant and take appropriate action to ensure food quality and service standards were consistently met▪ Minimised loss and misuse of equipment through proper restaurant supervision, staff training, completion of equipment planned and daily maintenance tasks▪ Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions▪ Assigned tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines▪ Developed and maintained exceptional customer service standards▪ Optimised profits by controlling food, beverage and labor costs on a daily basis▪ Built sales projections and schedules to reflected desired productivity targets▪ Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives▪ Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees▪ Managed accounts payable and payroll▪ Counselled and disciplined staff when necessary▪ Controlled the P&L to meet the business goals and targets▪ Performance manage the management team monthly with the Consultant present and provide 6 monthly Performance Reviews

▪ Looks after the following Systemso Crew and Management Scheduleso Hiring, Orientations and Trainingo Inventory Management▪ Complete crew schedules weekly and meeting labour budgets and rostering towards the business needs▪ Hiring and orientating enough crew to ensure future growth and to support the business needs▪ Hold crew training team meetings and creating monthly training plans▪ Completes Performance Reviews for Crew and Crew Trainers▪ Complete weekly stocktakes, communicate any food cost variances and create an action plan to improve the top▪ Bi-Weekly Stock Orders, accepting and signing off deliveries

▪ Looks after the following Systemso Safety and Securityo Promotionso Planned and Daily Maintenance ▪ Use systems maps to improve Restaurant Systems▪ Holds Safety Team meetings to improve awareness and communication within the Restaurant▪ Complete Hazard logs, restaurant specific tasks, incident/visit reports monthly safety and security checklists and audits.▪ Completes necessary system register updates for new products and promotional items and prices.▪ Updates menuboard prices and translites▪ Completes, trains and assigns Planned and Daily Maintenance tasks▪ Report development, and achievements to the Restaurant Manager and Consultant once a month.

▪ Complete Pre-Shift Checklists and Shift Positioning Worksheet▪ Create a shift plan using the G.A.M.E modelo Gathering the Factso Analyse the factso Make a Plano Execute the plan and evaluate▪ Communicate the plan and area specific targets▪ Delegate tasks and assign duties and positions to crew members▪ Follow Up on task completion▪ Provide feedback and praise for development and good performance▪ Coach, Train, Mentor and Teach crew members on procedures throughout the shift▪ Check Stock Rotation▪ Complete Food Safety and Food Quality Assurance Tests▪ Ensure the safety and security of all customers and crew members within the restaurant.▪ Complete changeover checklist for the next management handover.▪ Post Shift Self evaluation▪ Cash Control and Safe handover▪ Use the 4 steps to customer recovery when dealing with customer complaints and enquiries