James Tipton Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Steered Data Services department, leading initiatives to enhance data quality, streamline data processing, and optimize data-driven decision making. Led international teams in Data Operations, Business Intelligence, ETL, and Internal Tools Engineering across the U.S., Europe, and APAC, maintaining high level of efficiency and productivity. Spearheaded financial and product analysis, unearthing lucrative new revenue streams and boosting company growth. Conceptualized and implemented advanced data strategies, resulting in improved operational efficiency and data accuracy. Acted as go-to problem solver for data-related issues and process queries, ensuring smooth operations and minimal disruption.* Directed creation and upkeep of insightful dashboards, reports, and analyses, successfully influencing decisions of Senior Leadership, the Board of Directors, and potential investors.* Strategically selected top-notch business intelligence dashboard provider, bolstering daily operations for internal teams.* Forged dynamic partnerships with Marketing team, unveiling key industry and platform trends for impactful press releases, publications, and marketing campaigns.* Led data operations for over 1,100 brands, expertly handling data processing and reporting using SQL, Python, and Excel on daily basis.* Fostered close collaboration with Product and Engineering teams, initiating automation of data processing to enhance efficiency.* Orchestrated remarkable team transformation from 2018's least satisfied to 2022 and 2023's happiest, as evidenced by annual company-wide employee engagement surveys.* Slashed turnaround times for business-critical data operations by 50% from 2019 to 2023, accelerating delivery and enhancing business agility.

New York, Ny, Us

New York, Ny, Us

Spearheaded Technical Services department, successfully implementing innovative service strategies that boosted customer satisfaction and retention rates. Collaborated closely with cross-functional teams, ensuring seamless integration and maximizing efficiency of technical operations across organization. Streamlined technical processes and workflows, resulting in significant reduction of resolution times and increase in team productivity.* Pioneered revamp of Client Services team, effectively cutting down error rates and boosting quality of technical support for both clients and internal teams through implementation of new processes and timelines for pilot campaigns.* Crafted advanced tools that track implementation progress and forecast related revenue, enhancing transparency and predictability.* Revitalized Technical Account Manager job description and candidate assessment process to align talent acquisition with evolving needs of the business.* Devised efficient sales team metrics that enabled better revenue forecasting and workflow enhancements.* Orchestrated with Product and Engineering teams to automate onboarding tasks, streamlining new hire experience.* Achieved significant reduction in error escalations, down from 7 per week to just 2 per month.* Successfully cut down the pilot campaign launch timeline from 60 days to 26, enhancing speed-to-market.

New York, Ny, Us

Directed Technical Services team, implementing strategic initiatives that enhanced service quality, streamlined workflows, and bolstered client satisfaction. Managed implementation of technical service protocols and procedures, driving increases in operational efficiency. Fostered environment of continuous learning within team, leading to successful implementation of several cutting-edge technical service advancements.* Led transformation and growth of Technical Analyst team, focusing on comprehensive client implementation, advanced troubleshooting, and personalized client training within the STAQ automated reporting suite.* Innovated and integrated new processes and tools, enhancing efficiencies of independent data-quality analysts.* Supervised and collaborated with Engineering and Product teams, ensuring seamless launches of new features and timely software updates.* Executed in-depth feasibility studies for potential client-use cases, accurately predicting expenses and estimating project timelines.* Overhauled client implementation process, resulting in significant reduction in implementation time from 8 months to 3.* Managed relationships and delivered solutions for prestigious clients such as Bloomberg, the Atlantic, Warner Bros., and Zillow.

M.A., French & Second Language Acquisition

B.A.B., Marketing & French