Tipu Sultan Khan Email & Phone Number

Network Troubleshooting: Expert in identifying and resolving network connectivity issues quickly and effectively.Technical Support: Proficient in providing support through various channels, including phone, email, and remote access, ensuring high customer satisfaction.Network Configuration: Experienced in setting up and configuring network devices such as routers, switches, and firewalls.Documentation: Skilled in maintaining detailed records of network issues, resolutions, and overall performance.Communication: Capable of translating complex technical information into easy-to-understand language for non-technical users.Achievements:Enhanced Network Efficiency: Played a key role in implementing network monitoring systems that reduced average downtime by 30%.Customer Satisfaction: Maintained a high customer satisfaction rating through prompt and effective issue resolution.Certifications: Achieved certifications such as CCNA (Cisco Certified Network Associate), which have deepened my knowledge and skills in network support.Previous Job Experience:Network Support L1 at [IDC Technologies]: Managed daily network support operations, monitored performance, troubleshot issues, and assisted in network upgrades and maintenance.Provided first-line support for network, hardware, and software issues, contributing to a significant reduction in unresolved tickets.

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  Network Support Engineer

  Idc Technologies, Inc.

  Mar 2022 - Dec 2023 - Hyderabad, Telangana, India

  In my role as a Network Support L1, I was responsible for troubleshooting and maintaining network systems, including configuring L2 switches, VLAN changes, and port trunking. I monitored network performance, resolved issues, and ensured adherence to SLAs.I gained expertise in Cisco routers, LAN switching, TCP/IP, DHCP, DNS, VPNs, and various network monitoring tools. My work also involved managing network hardware like Ruckus, Fortinet, and Aruba ClearPass, as well as providing help desk support and IT documentation.Key skills: Network Troubleshooting, Cisco Routers, VLAN Configuration, TCP/IP, VPN, Ruckus, Fortinet, Aruba ClearPass, IT Support, Documentation.

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  Maulana Abul Kalam Azad University Of Technology, West Bengal Formerly Wbut

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