Network Troubleshooting: Expert in identifying and resolving network connectivity issues quickly and effectively.Technical Support: Proficient in providing support through various channels, including phone, email, and remote access, ensuring high customer satisfaction.Network Configuration: Experienced in setting up and configuring network devices such as routers, switches, and firewalls.Documentation: Skilled in maintaining detailed records of network issues, resolutions, and overall performance.Communication: Capable of translating complex technical information into easy-to-understand language for non-technical users.Achievements:Enhanced Network Efficiency: Played a key role in implementing network monitoring systems that reduced average downtime by 30%.Customer Satisfaction: Maintained a high customer satisfaction rating through prompt and effective issue resolution.Certifications: Achieved certifications such as CCNA (Cisco Certified Network Associate), which have deepened my knowledge and skills in network support.Previous Job Experience:Network Support L1 at [IDC Technologies]: Managed daily network support operations, monitored performance, troubleshot issues, and assisted in network upgrades and maintenance.Provided first-line support for network, hardware, and software issues, contributing to a significant reduction in unresolved tickets.