Managed and optimized the end to end supply chain of acoustical ceiling tiles incl. analyzing data, providing forecasts, production allocation and planning, importing over 20MM sq. ft. of tile annually and managing inventory levels of 250 SKUs. A key contributor to creating a positive and reliable reputation in the market and to a successful 30% annual growth by controlling costs and deliver on time shipments of 96% or higher. Coordinated huge high profile custom-sized tile projects in partnership with sales within short deadlines. Facilitated supply chain strategies for product launches and phase-outs and for complex transition to new plant which resulted in seamless transitions that met stakeholders and customer satisfaction.

Initiated and developed complete customer service and logistics processes for the new division. Facilitated efficient daily operations and long-term relationships with growing customers and suppliers. Launched, learned and managed import customs processes to ensure compliance with domestic and international requirements. A key contributor to the successful launch of Rockfon acoustical ceiling tiles in North America.

Acted as a liaison between production and customer service across Europe. Optimized customer services, coordinated production planning and allocation, established procedures to handle logistics claims and workflows. Trained customer service departments across Europe in SAP. Contributed to increased efficiencies and consistently high levels of customer satisfaction.

Successfully coordinated and supplied customer orders and large projects by meeting deadlines and supplying on-time deliveries.

Managed and coached 6 direct reports in a project focused on providing world-class customer service for an electrical company. Additionally, managed short-term projects focused on charity events with larger groups of employees. Resulted in successful end to end project management and leadership of interdisciplinary teams.

Successfully participated in various projects focused on telecommunications for both retail and public sector clients.