Tirag Lacmane Email & Phone Number

Wembley, Gb

London Area, United Kingdom

In Brief:Learned to use Microsoft Intune and EPC to manage devices and configuration scripts, as part of a large-scale laptop migration project, helped to develop an IT equipment tracking interface, and efficiently managed tickets and workflows through Jira. Efficiently completed time-constrained tasks without delays and appropriately instructed clients through clear communication. Provided efficient on-site and remote IT support with quick problem-solving skills.In Detail:Working at Pirum has consisted of managing a large-scale laptop migration project which meant updating users' old devices and migrating them to new hardware. Starting with migrating most users onto new Windows laptops and then the last remaining group onto Mac, the pace of work has remained consistently fast. The role involved using Microsoft Intune and EPC to manage devices by enrolling hardware onto Intune and adding configuration scripts. Additionally, significant contributions were made to develop the recently created IT equipment board, improving visibility and accuracy in tracking user assets, while efficiently managing tickets and workflows through Jira.The role required extensive user interaction, clear communication, time management, and efficient scheduling of migrations through Microsoft Teams. Most migrations were completed in under 30 - 45 minutes, ensuring minimal disruption to users' productivity. Providing general and remote IT support was a key aspect of the job where delivering excellent customer service was important. This involved actively listening to users by empathizing with their concerns. Problem-solving skills were then used to resolve issues swiftly. Multitasking was also an important skill to have to meet and exceed expectations throughout the project.

Working at Savers has allowed for valuable work experience to be gained from the daily fast-paced environment. It requires the ability to adapt quickly, effectively communicate with customers and team members, quick thinking along with good teamwork abilities and problem-solving. Helped increase sales by upselling products and fulfilling customer requirements efficiently.

Wembley, England, United Kingdom

Working at Wilko during the summer season allowed for valuable work experience to be gained. It required the ability to adapt to a fast-paced work environment which was achieved quickly. Good communication and teamwork skills were achieved by looking out for team members and aiding customers. Team members were assisted through helping clear stock onto shelves and customers were guided to what they required. This helped achieve an increase in sales and get through the workload effectively.

London, United Kingdom

Working at Barclays Bank was valuable work experience due to the shadow work to be completed by the employees, giving insight into the daily demand and various working roles. Public speaking skills were built upon by delivering a presentation to the current staff. Positive feedback was awarded on communication skills which would be transferrable to any work environment where delivering information was required.

Wembley

Working during the peak summer season required an adaption to a fast-paced work environment which was achieved within a short time. Helped increase sales by upselling products and fulfilling customer requirements efficiently. This required good communication skills as well as attention to detail to serve customers efficiently. Workflow was also increased by taking the initiative to manage stock, sorting clothes, and putting them on the correct shelves.

Bachelor'S Degree, Computer Science, 2.1

Key Modules: - Advanced Topics in Computer Science (Autonomous vehicles and Microservices) - Cybersecurity - Digital Games and Media.

A-Level, Double Ict, Media, D*D*, B

Student, Student