Please complete the CAPTCHA to continue
@mobiilimarkkinointirouta.fi
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Sami Tirkkonen is listed as Head of Customer Success & Customer Care I SME Business at Sanoma Media Finland I Customer Experience I Customer Success I Customer Care at Sanoma Media Finland, a company with 961 employees, based in Turku, Southwest Finland, Finland. AeroLeads shows a work email signal at mobiilimarkkinointirouta.fi and a matched LinkedIn profile for Sami Tirkkonen.
Sami Tirkkonen previously worked as Head of Customer Success & Customer Care at Sanoma Media Finland and Senior Back Office expert at Mobiilimarkkinointi Routa. Sami Tirkkonen holds Master’S Degree, Marketing from Turun Kauppakorkeakoulu.
This section adds company-level context without repeating Sami Tirkkonen's masked contact details.
AeroLeads found 1 current-domain work email signal for Sami Tirkkonen. Compare company email patterns before reaching out.
With over a decade of experience in the media and marketing industry, I currently serve as the Head of Customer Success & Customer Care, leading a dynamic cross-functional team of eight professionals. Together, our commitment is to enhance the customer journey from lead to cash.In my role at Sanoma Media Finland Oy, a leading media company, I specialize in devising innovative solutions to complex problems, as exemplified by projects such as designing inbound lead processes and creating new ways to elevate customer experience across diverse customer journey touchpoints. Guided by principles of trust, transparency, and effective communication, I foster a loyal and engaged team.As a strategic leader, I successfully steered my team through a significant invoicing transformation and merger. I initiated a modern customer success framework to improve customer experience and prevent churn. I successfully managed my team through numerous acquisitions and mergers. My skill set encompasses project management, coaching leadership, and customer service excellence, resulting in streamlined processes and heightened customer satisfaction. I consistently excel in dynamic and complex environments, delivering exceptional results.That is it.
Listed skills include Digital Marketing, Customer Service, Sales, Customer Satisfaction, and 22 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Turku Area, Finland
Leading a dynamic cross-functional team of eight professionals. Together, our commitment is to enhance the customer journey from lead to cash. - Customer Experience (CX)- Customer Success (CS)- Customer Care (CC)Through diverse activities and functions, our dedication is to elevate the customer experience across the organization and for our SME customers.
Finland
I am responsible for the day to day operations of our customer service. To be the liaison to our biller and collection company and also to participate in the development of various back office processes.Duties includes: - Customer service and customer satisfaction- Invoicing - CRM functions and CRM -training- Claims handling and resolving- Online.
Finland
I became part of Routa since day 1. Started the hard work of acquiring customers via cold calls offering mainly mobile sites, Google Ad-Words and later Sanoma's digital media. Big part of the job was managing the accounts and growing them.
Other employees you can reach at sanoma.fi. View company contacts for 961 employees →
Silja Kudel
Colleague at Sanoma Media FinlandHelsinki, Uusimaa, Finland, Finland
View →
MK
Marja Keinänen
Colleague at Sanoma Media FinlandFinland, Finland
View →
TB
Teea Björklund
Colleague at Sanoma Media FinlandHelsinki, Uusimaa, Finland, Finland
View →
SK
Satu Kaitaranta
Colleague at Sanoma Media FinlandHelsinki Metropolitan Area, Finland
View →
DK
Dragon Kristiina
Colleague at Sanoma Media FinlandHelsinki, Uusimaa, Finland, Finland
View →
TK
Taina Korhonen
Colleague at Sanoma Media FinlandHelsinki, Uusimaa, Finland, Finland
View →
PL
Piia Lähteenmäki
Colleague at Sanoma Media FinlandHelsinki, Uusimaa, Finland, Finland
View →
NP
Nora Pettersson
Colleague at Sanoma Media FinlandHelsinki, Uusimaa, Finland, Finland
View →
AL
Anu Lindström
Colleague at Sanoma Media FinlandHelsinki, Uusimaa, Finland, Finland
View →
AK
Antti Kukila
Colleague at Sanoma Media FinlandAkaa, Pirkanmaa, Finland, Finland
View →
Composition of the qualification The Further Qualification in First-Line Management consists of one compulsory -Working as first-line.
Quick answers generated from the profile data available on this page.
Sami Tirkkonen works for Sanoma Media Finland.
Sami Tirkkonen is listed as Head of Customer Success & Customer Care I SME Business at Sanoma Media Finland I Customer Experience I Customer Success I Customer Care at Sanoma Media Finland.
AeroLeads has found 1 work email signal at @mobiilimarkkinointirouta.fi for Sami Tirkkonen at Sanoma Media Finland.
Sami Tirkkonen is based in Turku, Southwest Finland, Finland while working with Sanoma Media Finland.
Sami Tirkkonen has worked for Sanoma Media Finland, Mobiilimarkkinointi Routa, and Fonecta Oy.
Sami Tirkkonen's colleagues at Sanoma Media Finland include Silja Kudel, Marja Keinänen, Teea Björklund, Satu Kaitaranta, and Dragon Kristiina.
You can use AeroLeads to view verified contact signals for Sami Tirkkonen at Sanoma Media Finland, including work email, phone, and LinkedIn data when available.
Sami Tirkkonen holds Master’S Degree, Marketing from Turun Kauppakorkeakoulu.
Sami Tirkkonen is listed with skills including Digital Marketing, Customer Service, Sales, Customer Satisfaction, Crm, Key Account Management, Help Desk Support, and Web Analytics.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Sami Tirkkonen you were looking for.
