Sami Tirkkonen Email & Phone Number

Turku Area, Finland

Leading a dynamic cross-functional team of eight professionals. Together, our commitment is to enhance the customer journey from lead to cash. - Customer Experience (CX)- Customer Success (CS)- Customer Care (CC)Through diverse activities and functions, our dedication is to elevate the customer experience across the organization and for our SME customers, spanning from lead generation to cash realization. Our daily operations encompass a wide range of responsibilities, including but not limited to: customer service, claims processing, campaign booking, systems and software development, testing and training, inbound lead management, credit management and invoicing, in-house user support for systems and processes, onboarding for customer success, and customer surveys, among other tasks.

Finland

I am responsible for the day to day operations of our customer service. To be the liaison to our biller and collection company and also to participate in the development of various back office processes.Duties includes: - Customer service and customer satisfaction- Invoicing - CRM functions and CRM -training- Claims handling and resolving- Online advertising help desk- Routine accounting checkup's - Win-Back funktions- Upsell and churn prevention

Finland

I became part of Routa since day 1. Started the hard work of acquiring customers via cold calls offering mainly mobile sites, Google Ad-Words and later Sanoma's digital media. Big part of the job was managing the accounts and growing them.

Finland

New customer acquisition and account management.

Master’S Degree, Marketing

Still ongoing

Bachelor’S Degree, International Marketing, 5 - Excellent

Lähiesimiestyön Ammattitutkinto, Further Qualification In First-Line Management

Composition of the qualification The Further Qualification in First-Line Management consists of one compulsory -Working as first-line.