Technical Support Representative
Current• Provided expert technical support to customers experiencing issues with Shaw WiFi, cable TV and Shaw webmail services.• Proficient in utilizing diagnostic tools and resources to identify and address customer concerns.• Assisted customers in troubleshooting connectivity problems, ensuring prompt resolution and optimal service delivery.Maintained up-to-date knowledge of Shaw Communications' products and services, including the latest advancements in Wi-Fi and cable TV… Show more • Provided expert technical support to customers experiencing issues with Shaw WiFi, cable TV and Shaw webmail services.• Proficient in utilizing diagnostic tools and resources to identify and address customer concerns.• Assisted customers in troubleshooting connectivity problems, ensuring prompt resolution and optimal service delivery.Maintained up-to-date knowledge of Shaw Communications' products and services, including the latest advancements in Wi-Fi and cable TV technology.• Effectively communicated product features and benefits to customers, enhancing their overall experience. Show less