Tiru M Email & Phone Number

Boston, Ma, Us

Fort Lauderdale, Fl, Us

https://www.cloud.com/

Santa Clara, California, Us

• Execute Jaspersoft’s formal Customer Enablement Process. Work with new customers to gain a high-level understanding of their project goals and timelines and establishing a schedule of touchpoints through which to offer both best practices advice and advocacy services throughout each major phase of their project.• Log defects and enhancement requests on behalf of customers and identify immediate workaround solutions.• Prepare and deliver product demonstrations and presentations that address client technical and business requirements.

Santa Clara, California, Us

Provide phone/email/WebEx consultation to debug customer problems. Utilize good communication skills (phone/email) to provide excellent support to the TIBCO customer base. Understand the problem reported by the customer and reproduce it locally within the support lab Document problems accurately and completely, their solutions, and defects Investigate and provide workarounds as applicable. Work with other teams within Support as required. Manage workload efficiently while being able to resolve time-critical situations professionally. Learn the technologies required for supporting the TIBCO Spotfire products. Create Knowledge base articles (FAQ/Solutions) that provide technical value to the TIBCO customer base.Environment: TIBCO Spotfire Server, TIBCO Spotfire Professional, TIBCO Spotfire WebPlayer, TIBCO Spotfire Enterprise Player, TIBCO Spotfire Automation Services, Spotfire Advanced Data services and TIBCO Spotfire Metrics.

Nashua, Nh, Us

Responsibilities:• Design, develop, and implement web based content management solutions• Develop web applications/software solutions on .NET platform• Create high-quality .NET applications and exhibit integrity and dedication• Conduct and assist in design and development reviews.• Communicate and coordinate effectively with other engineers on the development team.• Assist other developers when necessary or do knowledge transfer.• Participate in the entire Software Development Lifecycle (SDLC) from design to release• Execute according to best practices and standards• Support the definition and development of project and development life cycle process• Work with project team members and stakeholders on (technical) expectation management• Accurately estimate development tasks given a set of requirements and assumptions;• Work closely with Project Managers to develop task-level project plans and proposal• Troubleshoot and analyze WCM technical and solution issues.Projects:Wendy’s, Walmart, Australian Tax Office, Ektron Road Show Project, Society of Manufacturing Engineers and Hobby Town.

Nashua, Nh, Us

• Detect software defects at all levels of development.• Develop,Execute test plans and test cases.• Report, track and manage defects during defect life cycle. • Perform and review security scans for web site during security testing.• Testing/Verifying Hot Fixes/ Patches for Ektron CMS(Search, Esync and Load balancing) • Assisting peers with questions or escalations involving performance, load, and security testing. • Test and troubleshoot code level deliverables including custom APIs and related technologies.• Work with other teams to improve processes to meet goals.• Installation and Configuring Microsoft Search Server 2010 Express, Microsoft Search Server 2010 and Microsoft FAST Search with Ektron CMS.• Configuration of Search in the SharePoint 2010 Farm.• Managing the custom Search using Microsoft Search server 2010.• Responding to all customer technical requests in a timely manner.. Performed extensive manual testing on the various critical functionalities of the application and reported defects in Seapine TestTrack.• Created and Managed Automated Test Scripts using QTP and Selenium.• Performed data driven testing using data tables and used checkpoints and synchronization points.• Reviewed and Analyzed Test results using the result logs in QTP and reported defects in Seapine TestTrack.• Provided management with weekly QA documents like test metrics, reports, and schedules• Participated in weekly status meetings, and mentored new team members at all times.• Developed manual tests, executed them against builds and analyzed results• Involved in Manual Testing, Functional testing, Integration testing, Negative/Positive testing, Regression testing, Black Box testing, Data Driven testing and User Interface testing

Nashua, Nh, Us

• Implemented effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.• Diagnosed problem causes and provided solutions to issues in web-based applications.• Debugged software and custom templates (Ektron API) to narrow down the issues.• Used SQL Server Profiler tool to monitor the performance of SQL Server – particularly to analyze the performance of the stored procedures.• Created and modified numerous SQL queries based on the requirements or to fix complex customers issues.• Published KBAs to the knowledge base and wiki for internal use. • Communicated accordingly with the customers to keep them informed of the Case/Escalation status at all times.• Attended training for learning advance technologies.• Document all questions or issues encountered.• Solved technical issues of existing software.

Cleveland, Ohio, Us

Responsibilities include:Teaching Math for High Schools students.Assisting students resolve Complex problems and helping them to complete their Tasks.

Master'S Degree, Electrical, Electronics And Communications Engineering

Master'S Degree, Electrical, Electronics And Communications Engineering

Bachelor'S Degree, Electrical, Electronics And Communications Engineering