• Worked on Azure Backend Architecture and Services i.e. “Classic cloud services” and their resources utilization.• Migrated the Azure Classic Cloud Services to “Cloud Services extended support” using deploy automation script.• Building and enhancing CI/CD Pipeline through Azure DevOps.• Driving system automation, scheduling and configurations using shell scripts.• Code Repository management using Azure DevOps for different releases, creating build, and deployment jobs for Azure Application Insights Architecture. • Supporting Build & Deployment of ASP. Net, C# projects for Bug Fixes.• Create, Renew and Update Azure key vault (KV) Certificates and Adding those certificates into cloud instances.• Document policies, practices, and processes related to the DevOps lifecycle.• Implement system operations practices, data lifecycle management, backup, Monitor Cloud instance and disaster recovery.• Provided dedicated DevOps support for Release, Planning and Deploy manage from test environment till production and Maintain deployment history to analyze any regressions. • Develop and document procedures for working with Azure boards and new repositories.• Monitoring ICM live site and TSG for customers, and Incident Response and Analysis. • Use Geneva and Kusto queries to identify and analyze issues on cloud services.Technologies that I used to develop & deploy automations are: .Net, Git, ARM Templates, CI/CD pipeline configurations, PowerShell, EV2 ARM Templates, Ev2 PowerShell.

• Deploy into Azure SQL with Create Azure SQL Server/Database• Loading and Moving Data in-and-out of Azure SQL Databases: Migration from On-Prem to Azure or Azure to Azure• Managing & Monitoring Azure SQL resources: Alert, Threat Detection, Performance monitoring, Query Performance, Automatic Tuning…• Connectivity issue like Firewall, Authentication • Business Continuity & Disaster Recovery features in Azure SQL DB • Azure Automation & Runbooks• Azure SQL Data Sync: Set Up Data Sync, Troubleshooting Sync issues• Created, managed, escalated, and/or transferred cases in Microsoft internal ticketing system.

• Provided frontline Office 365 support for Microsoft U.S. Government clients (GCC High and Department of Defense) via phone and email.• Created, managed, escalated, and/or transferred cases in Microsoft internal ticketing applications.• Collaborated with engineering teams and specialized support teams to resolve complex technical issues. Focused on Outlook suh as Mai flows, Autodiscover, Auth/Cred Prompts, inbox Rules and Calendar Management.• Identified and mitigated high severity cases while engaging the required teams for collaboration. • Effectively managed tickets while providing timely updates to customers within service level agreements. . Investigate and solve complex customer technical issues and act as advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.