Team Lead - Voice Noc
Current● Leading a team of 6 professionals in the Voice NOC, providing guidance, support, and mentorship to ensure seamless operations.● Delegating tasks and responsibilities effectively, optimizing team performance & fostering a collaborative work environment.● Overseeing 24/7 monitoring of voice network infrastructure, identifying and addressing network issues promptly to minimize downtime.● Implementing proactive measures to enhance network reliability and performance.● Conducting regular audits and quality checks, ensuring that voice services consistently met or exceeded performance benchmarks.● Playing a pivotal role in incident management, leading root cause analysis efforts to identify the source of network disruptions and implementing effective solutions.● Collaborating with cross-functional teams to resolve complex technical issues.● Producing comprehensive performance reports, KPIs, and trend analyses, providing actionable insights to senior management for strategic decision-making.● Maintaining detailed documentation of network configurations, changes, and troubleshooting procedures for future reference.● Developing training programs for team members to enhance their technical skills and knowledge, contributing to a more proficient and adaptable team.● Conducting regular performance evaluations and provided constructive feedback to promote professional growth within the team.● Tools used in Voice Network Operations (VOIP) : MediaCore, Arptel, Sippy, Slack, Wireshark, MicroSip, Excel, etc
