Tayyab Ijaz Email & Phone Number

Islāmābād, Pakistan

• Leading a team of 6 professionals in the Voice NOC, providing guidance, support, and mentorship to ensure seamless operations.
• Delegating tasks and responsibilities effectively, optimizing team performance & fostering a collaborative work environment.
• Overseeing 24/7 monitoring of voice network infrastructure, identifying and addressing network issues promptly to minimize downtime.
• Implementing proactive measures to enhance network reliability and performance.
• Conducting regular audits and quality checks, ensuring that voice services consistently met or exceeded performance benchmarks.
• Playing a pivotal role in incident management, leading root cause analysis efforts to identify the source of network disruptions and implementing effective solutions.

Islāmābād, Pakistan

• Monitoring live traffic to quickly identify and resolve quality issues.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
• Develop a comprehensive quality gate for routes, categorizing them based on LCR, Direct, and Premium products.
• Kept detailed documentation of each support ticket and added lessons learned to the knowledge base.
• Set up custom routing profiles

Islāmābād, Pakistan

• Providing level-1 technical support to multiple teams both onsite and offsite.
• Circulating timely communication to all the stakeholders in times of service disruptions, downtime or maintenance.
• Manual surveillance of all the digital banking applications and making sure communication servers are functional.
• Generating routine uptime reports as well as documenting occasional outage instances.
• Vigilant monitoring of the ATM Network; ensuring connectivity with servers, while keeping tabs on Cash level and power status.
• Performing frequent tests to verify terminal servers’ response and also keeping an eye on critical machines in the data center.

Islāmābād, Pakistan

• Daily tasks assigned by the Team Lead Worked on a variety of complex technical projects from brand identity campaigns to Video editing and compilations.
• Working with the in-house marketing team and providing support for social media presence and advertisement of the products.
• Successfully designed a communication strategy for managing the social media profiles and digital presence of numerous Clients.
• Promoting company’s events by designing adverts, digital invites, brochures etc.
• Provided design services such as graphics for websites, logos, social media posts, Instagram stories, etc.

Islāmābād, Pakistan

• Worked as a Universal Claims Specialist (UCS) for Square Trade USA.
• Assisted the customers through the claim filing process.
• Observing and analyzing the information provided by the customer to present an optimum solution.
• Exercising empathy with the customer to enhance their experience and building a rapport.
• Analyzing the customer's information in order to approve or decline the Claim Filing request.

Bachelor Of Science - Bs, Information Technology

Fsc - Pre Engg, Engineering

O-Levels, Sciences

Education record

Activities and Societies: communication skills , different nationalities studied there so had exposure to different cultures , etcIGCSE