Tisa Pfefer Email & Phone Number

Guelph, On, Ca

Ontario, Canada

As Director of Acquiring Products at PayFacto, I drive the strategy, development, and management of our payment acquiring solutions and our internal ERP tools. This includes product lifecycle management, from requirements and design to execution, ensuring our products meet the evolving needs of merchants, partners and internal operations. I work cross-functionally with internal and external teams to drive the integration of new technologies, optimize operational efficiencies, and enhance the customer experience. My role also involves leading technical resources, collaborating with stakeholders to streamline processes, ensure regulatory compliance, and leading projects that contribute to the company's growth.

Ontario, Canada

Responsible for creating the vision and ensuring execution of onboarding platform roadmaps

Ontario, Canada

Guelph, Ontario, Canada

Think of me as our HR IT go-to & quality control!● Reporting to the VP, Human Resources, I am responsible for building and maintaining our HR department's processes, tools, and ensuring top quality governance of the same. This includes leading projects such as the analysis, selection, proposal, negotiation of the contract, hands-on technical implementation, and maintenance of HR and payroll information systems at Payfacto; as well as creating and maintaining various communications such as our intranet site, user guides and videos, training content, scheduling and delivering the training, and providing ongoing technical support to our internal clients as needed.● Responsible for leading full-cycle North American payroll for a company of 260 employees with employees located in Quebec, Ontario, New Brunswick, Nova Scotia, Alberta, Washington, Vermont, Florida, Alabama, as well as recordkeeping for France, and the UK. Responsible for hiring, training, and directing our Pay Master on a daily basis.● Prior Position with Posera Ltd – Human Resources Manager (department of 1) for a global employer in Canada, USA, France, and UK. Reporting to the CEO, responsible for all aspects of Global HR Management and North American Payroll. As a trusted advisor, provided analyses, reports, and recommendations directly to the C-Suite in all HR and payroll related matters.Supported the sale of Posera, a publicly traded company, to PayFacto in 2020; prepared D&D documents, among other reports as needed. Supported change management under the direction of the new HR Director.Recruitment, selection, and onboarding of employees globally.Supported the sale of one business unit – prepared all information, documentation, and calculations surrounding employees to be transferred, terminated, or put on notice.Built various trackers and reports for management including a sales commission and individual statements spreadsheet, monthly headcount with salaries, bonuses etc. in all currencies.

London, Canada Area

As Manager and department of one, I was the HR lead reporting to 2 members of the C-suite and the VP of Finance across my tenure, and was responsible for all aspects of HR, with some stretch projects including building an internal HRIS using MS Access and creating Excel spreadsheets to simplify processes such as quarterly sales commission calculations. Most notably I created a SharePoint and Workflow combination to automate leave approvals and provide a centralized calendar. Since October 2019, I have also been responsible for the full scope of payroll and benefits administration for Canada (Quebec and Ontario) and USA (Washington, Vermont, Florida).○ Reporting to the CEO, responsible for all aspects of Human Resources Management and North American Payroll. As a trusted advisor, provided analyses, reports, and recommendations directly to the C-Suite in all HR and payroll related matters.○ Closely supported the sale of Posera, a publicly traded company, to PayFacto in 2020; prepared anonymized D&D documents, collected and provided all employee documentation, among other reports as needed. Supported change management under the direction of the new HR Director.○ Recruitment, selection, and onboarding tracking of employees globally.○ Administration of various employee communications including policies, associated forms, bonuses/raises/terminations, exit interviews, investigations, as well as employee complaints and conflict resolution. ○ Supported the sale of one business unit – prepared all information, documentation, and calculations surrounding employees to be transferred, terminated, or put on notice. Participated in HR role of the final communication plan.

Orangeville, On

In business since 1968, Pinehurst is an award-winning manufacturer of custom store fixtures for retail outlets, the food and hospitality industry, and other display markets. ● Reporting to the VP, Sales, responsible for all aspects of Human Resources for a unionized furniture manufacturer of 100-200. My greatest accomplishment here was reviewing and standardizing all policies, and creating any that were outstanding; was able to put down on paper what was being done and in some cases improve what was being done by providing forms and structure.● Ensuring compliance with the current collective agreement between the company and the union; including negotiation of the collective agreement in November 2016.● Processing grievances and preparing evidence for arbitration (March 2017). Frequent interfacing with Union reps and lawyers.● Health and Safety program management; JHSC administration, workplace inspections and investigations with respect to the OHSA, fire safety, MSDS/SDS● Recruitment and selection, orientation and onboarding. Ensuring compliance with current legislation and employment standards; new policies written and implemented including employee training, forms, and procedures● Implemented document control system for HR documents and trackers. Wrote advanced trackers in Excel for HR functions including attendance management, injury trend tracking and reporting, JHSC workplace inspections, recruitment and selection● WSIB, STD, attendance management, and benefit administration● Delivery of corrective counselling and individual coaching for success

Guelph, On

● WSIB, Short Term and Long Term Disability Claims management and employee leave administration.● Attendance management and corrective counselling. ● Coordinating recruitment (some positions located in the USA) for all departments using Indeed and an applicant tracking system for hourly, salaried, and skilled positions.● Coordinating facility training – developed training matrix, training calendar, training effectiveness measures, a training cost tracker, and linked production schedule to versatility chart for company of 800. ● Managing the facility security system using Integra 32 Software. ● Administration of Green Shield health benefits, pension and RRSP through Manulife, and optional benefits through Sunlife.● Internal auditor for ISO9001, TS16949, and OHSAS 18001.● United Way Employee Campaign Coordinator – brought the campaign up from $7,500.00 to $58,000.00 in 4 years. Experience organizing a variety of large and small special company events (Employee Appreciation BBQ, car raffle etc).

Bachelor Of Arts (B.A.), Philosophy

Human Resources Certification, Human Resources

High School Diploma, Ossd