Ti Sayles, Mba, Aphr, Chia Email & Phone Number

Milton, De, Us

Texas, United States

Supporting a selected region of hotel properties within the World of Hyatt loyalty program in the Americas.

Dallas, Texas, United States

Team restructuring with the primary objective of elevating the guest experience. Increasing property scores and morale. Brand alignment and quality assurance. Overseeing the Front Office and Housekeeping Departments. Developing processes and increasing profitability. Assisting the GM and above property leadership in improving our STAR placement and meeting and exceeding revenue and occupancy goals.

Dallas, Texas, United States

United States

TKo HospitalityInterviewed, recruited, trained, scheduled, coached and supported associates, ensuring they performed in accordance with established brand or hotel standards.Directed and administered all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationAssisted the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Assisted with the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.Led, developed and supported associates to ensure they were performing in accordance with established standardsPrepared schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs.Conducted performance evaluations that are timely and constructive.Handled discipline of team members as needed and in accordance of company policy.Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Ensured team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsRan and completed daily reports, analyze data and make decisions based on data.Practiced safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Helped open and train staff at Hyatt Place Kent Narrows, Maryland

Milford, Delaware

Milford, Delaware

I control sound/video. Webmaster, social media manager, IT specialist, technical support... currently working on modernizing our church.

United States

TKo HospitalityAs Housekeeping Manager, I'm afforded the opportunity to work alongside our Executive Housekeeper to manage an amazing team of two supervisors, and 49 room attendants, housemen, and laundry individuals. The responsibilities include assisting with inspecting guest rooms, public spaces, our event spaces and restaurant; payroll analysis, scheduling, and ordering.

United States

TKo HospitalityAs the Administrative Assistant to our Director of Finance, I mainly focus on accounts payable, contacting and coordinating with vendors, invoicing and GL coding. I'm also involved in reconciling daily reports, client accounts, and billing.

Dewey Beach, Delaware

TKo HospitalityAs a Night Auditor, I was tasked with various responsibilities ranging from PM/Overnight Front Desk, balancing reports, creating and distributing nightly reports to hotel management, and correcting discrepancies. I was also given a life-changing opportunity to travel with a team of industry professionals to help open Hyatt House/Hyatt Place Allentown and Hyatt House Lewes/Rehoboth Beach. In the course of my position here, I've trained nine auditors across my location and the other two. I've streamlined the job workload and standardized a training plan and standard of operation across each of the hotels. Branching out, I've been able to assist in other departments, including Housekeeping and the rest of the Front Office.

Doctor Of Philosophy - Phd, Global Leadership

Master Or Jurisprudence, Human Resources And Employment Law, 4.0

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Science, Human Resources Management

Bachelor Of Science - Bs, Business Adminstration, Management

Computer And Information Systems Security/Information Assurance, 3.84

Activities and Societies: Dover Cyber Club

Associate Of Arts (Aa), Ministry

Diploma, Electronics And Computer Information Systems

Activities and Societies: Sussex Teen Court, Boys Basketball