• System liaison for all third-party partners including human resource optimizationtools, employee sourcing tools and payroll processing tools.• Conducts and coordinates developmental and compliance training at all levels toinclude director development, semi-annual/annual, and safety.• Director of Safety board chair and attends/manages all safety committee meetings.• Administers all agency and employee policies including, but not limited to, Boys andGirls Club of America (BGCA) required policies, employee handbook and fiscalpolicy.• Oversees the recruiting, hiring, onboarding and exiting of all positions and levels.• Serves as the lead human resource representative for the BGCA-MidwestLeadership meeting.• Plans and coordinates all annual conferences for the Midwest and national levelBGCA conferences.

• Oversaw accounts payable/receivable with reconciling using bookkeeping software.• Managed onboarding of employees to include all reporting documentation,background checks and clerical data.• Lead contact for all benefits related inquiries to include insurance, disability,unemployment, as well as liaison to 401K provider.• Managed grant submission process, identifying gaps and opportunities within currentfunding.• Created and tracked detailed reports on all funding streams as well as trouble shotmultiple processing platforms to ensure all accounts were free of errors.

• Coordinated the inputting, changing and deleting of employee information in thetimekeeping and attendance system.• Counseled with department heads and employees regarding performance reviews, scheduling, benefits, wages, etc. as well as acted as the Insurance and 401(k) Coordinator.• Handled and satisfied customer complaints and sent follow up/thank you letters.• Developed effective recruiting and retention programs to facilitate staffing as well ascoordinated the transfer of employees from one store to another.• Facilitated the hiring process by administering all initial interviews and placement ofspecified positions.• Recorded and followed up on Workers Compensation claims and issues, along withfilling out accident reports on both property damage and personal injuries.• Oversaw and managed all payroll processing.

• Trained new and existing employees on introductory education that includedcustomer service, front end operations, register system and oversaw all perimeter department training, to include assistant manager and department manager training programs.• Provided ideas and guidance to management on programs to use to increase employee engagement and morale.• Drove employee success by offering management training solutions to ensure employee success, along with coordinating and facilitating online compliance training.

• Worked on a team with other management staff to ensure excellent experience forall guests.• Responsible for scheduling all front of house staff including servers, bussers, hostsand bartenders.• Sole manager in charge of coordinating and facilitating training for all new hires.• Regularly supervised the daily operations of the restaurant including all point-of-saletransactions, managing the kitchen and the dining room staff, and handling all guestissues.• Handled the entire bar including, but not limited to, menu selection, ordering ofproduct, inventory, creating specials, scheduling, and planning special events suchas wine dinners, tap takeovers and tastings.• Continuously volunteered to help determine and execute event nights in therestaurant and the grocery store.

•. Served as the single point of contact for all information pertaining to all in house brews.•. In charge of all carry out and to-go orders placed via phone and online.•. Oversaw effectiveness of all brews on tap, including house brews and guest taps, were poured and served at the distillery’s standards. •. Administered monthly meetings to inform staff on all new in-house brews and guest taps as they became available.

•. Performed basic bar tending duties including, but not limited to, mixing drinks, monitoring guest’s alcohol intake, and preparing drinks for servers.•. Handled daily management tasks including weekly liquor orders with local distributors, floor charts, and “checking out” servers.•. Single point of contact for bar organization, cash drawer management, and handling guest’s questions and concerns. •. Regularly picked up serving shifts to cover holes in schedule and help overall effectiveness of the restaurant.