Tisha Blankenship Email & Phone Number

Memphis, TN, US

Greater Memphis Area

Supports operators and businesses during interactions with the technology platform. Coordinates job fulfillment by understanding business needs and operator capabilities.

• Managed various projects to increase quality among internal operations, with a key focus on CRM implementation and improvement.
• Organized and maintained an internal database of company policies to ensure cross-functional alignment and adoption of new and updated operational policies.
• Conducted meetings with internal operations managers to gain insight into each team’s reporting and daily needs and organized that information in reports to inform CRM tool improvement.

• Built a four-person team dedicated to damage claim investigation and settlement. Created processes and policies for customers to file claims after their moves with Bellhops. Managed projects designed to track damage by.
• Lead and designed a project to facilitate a constant feedback loop between employees and contractors to better understand why damages occur during moves.
• Developed an electronic, customer-friendly claim submission form.
• Assisted with implementation and maintenance of a dashboard for housing accurate claim records.

• Inspected all move reservations prior to the scheduled date to ensure all customers received the same quality experience after booking Bellhops’ services. Took proactive measures to alert proper teams of any anomalies.
• Implemented a process for flagging reservations the company was not capable of handling.
• Updated and maintained terms of service and operational policies.
• Trained new members on internal systems and maintained a policy and procedure playbook.

Communicated with customers via phone and email to address move inquiries, booking reservation requests, and complaints. Served as a similar resource for the Bellhops workforce of movers.

Bachelor Of Science (B.S.), Business Management

Education record