Tisha Diack Email & Phone Number

Porirua, New Zealand

Focus areas include:* Finance* HR* Client Management* Job Management* Office ManagementKey achievements:• Wrote and implemented policies and procedures, including Code of Conduct documentation.• Office move.• Move to new job management system.The role requires good communications skills - communicating effectively with both internal and external stakeholders and establishing and maintaining these working relationships. I am a self-starter and understand working with time constraints. I focus on our clients' needs, while endeavouring to maintain our company policy to meet or exceed our clients' expectations. My role involves assessing situations to determine the importance, urgency and risks, and make clear decisions which are in the best interests of our client/s and Logical.IT. I set priorities, keeping to a schedule, while monitoring and tracking progress. I am able to problem-solve by assessing a situation, gathering relevant information, then generating possible solutions and making recommendations to the Directors, or resolving the problem myself. I take ownership and responsibility of myself and my role. I assess situations and problems, and make clear decisions which are timely and in the best interest of the organisation.

Porirua

Wellington

• Operations: Track and enforce discipline for NZ region: Revenue Assurance (forecasting, reserves, receivables, billing, invoicing); Reporting (forecast accuracy, flash and final revenue/profit analysis for executive management; Profitability tracking, analysis, and reviewing profit improvement plans for NZ operations.• Working closely with NZ country manager and legal team (based in India) to review legal contracts.• Participate in weekly reviews with senior management and finance team.• Vendor management (including identifying long-term partners and streamlining procurement process). • Account management and project management responsibilities, including invoicing and billing for allocated clients, reviewing contracts (ensuring they are suitable for Finance approval), and ensuring forecast accuracy and pipeline management for nominated customers.

Wellington

Duties (in addition to those as Office Manager):• Member of the PIPC NZ Management Team.• Assist NZ Partner in day-to-day running of NZ business.• Management of PIPC operating budget in coordination with NZ partner.Key achievements:• Research, negotiation and successful move of Auckland serviced office premises.• Successful integration from PIPC systems to Cognizant systems over period of a year (electronic timesheeting, invoicing and expenses) (Background: PIPC globally were purchased by Cognizant Technology Solutions in May 2010, with the integration to be completed by 31 March 2012).

Wellington

As Office Manager I was primarily responsible for assisting the NZ Partner with the day-to-day operations of the New Zealand office, including accounts and HR functions.Duties:• Assist NZ Partner in day-to-day running of NZ business and maintenance of the operating budget.• Mgmt of support services (HR – on-boarding and exit process of staff and associates; IT; NZ Finance – accounts payable and receivable, client invoices) and continuous improvements of each function.• Provide consulting services to staff and associates in relation to HR, IT and NZ Finance.• Assist Australian-based Financial Controller with financial management of PIPC NZ, including payroll and processing of accounts payable and receivable.• Cash management / debt collection.• Day-to-day management of Office Administrator.• Vendor and facilities management.• Assist partner and account managers with sales process (preparing tender documents, chasing contracts, completing in-house paperwork).• Assist with recruitment: manage resource database and liaise with candidates.• Development and Maintenance of PIPC NZ templates.• Management of PIPC initiatives, client and staff functions, practice meetings.• Maintain master set of marketing collateral.• Maintain and update PIPC internal policy documentation, its implementation and continuous improvement (Quick Reference Guide).• Produce and prepare business documentation and reports, and provide confidential word processing document production services.• Attend and participate at meetings, providing action points and following up as required.Key Achievements:• Project managed the Wellington office move (February 2011).• Updated all templates and other related marketing material with updated branding, after Cognizant acquisition of PIPC in May 2010.• Assisting Financial Controller with integration of Cognizant e-timesheeting system.

Duties:• Develop and maintain spreadsheets to record applicant data for project recruitment, including providing candidate and billing information in a snapshot.• Develop templates, and update and maintain these as required, for specific projects and office in general.• Manage daily office requirements, including maintaining relationships with suppliers, obtaining quotes for approval by Directors, etc.• Manage and maintain IT requirements for all staff, including ordering hardware and software, setting up new users (load templates, macros, signature, etc), and providing level 1 IT desktop support to all staff (file recoveries, basic system problems). Liaise with IT service providers for any technical issues and work with them to resolve.• Manage staff relocations internally, including re-patching, cabling, etc.• Ensure the company database (on Lotus Notes) is kept current and accurate. • Enhance database features through liaison with the IT provider and business users, including testing, implementation, and roll-out to all staff. This includes training and clear communication to end users.• Update User Guide for Lotus Notes Recruitment Database.• Provide PA support to two teams of Recruitment Consultants/Directors, including setting up candidate and client interviews, typing up candidate and reference reports, organising pre-employment checks, proofing and editing, etc. • Maintain and update company website (Lotus Notes) on a daily basis, using HTML. This has included input and testing of our updated website in August 2009.• Manage day-to-day mobile phone requirements.• Supervision of reception staff.

Wellington

Wellington

Wellington

Wellington