Responsible for communicating across Global Business Services (GBS) teams and internal corporate business units. Owner of communication streams for senior GBS leadership. Developed Change Management strategy for GBS.- Adopted tools and platforms to increase efficiency, quality and reach of HR Communications- Crafted senior leadership messaging across various platforms- Increased awareness of GBS through launch of quarterly leadership newsletter and town hall events- Enhanced communication reach and effectiveness through data analysis- Sourced and onboarded new vendors to support leading-edge communication and training efforts- Rebranded GBS to support overall corporate rebranding efforts.

Responsible for both internal HR communications and external employer brand messaging, including:- Communication campaigns such as annual open enrollment, engagement events and compliance- Employer Brand refresh and marketing- Ownership of external-facing platforms including our career website and social media accounts- Ownership of internal communication platforms, including HR portal and recognition website

Led a high performing team to consult and develop a broad range of development solutions to the organization. Matched learning solutions to skill gaps across distinctly different business units.

Originated the role of Lead Designer on the Talent Development team, providing me the unique opportunity to build the role from the ground up. Developed operations team strategy and streamlined processes to central operational work within Talent Development.

- Build partnerships across business units and within team to drive development and foster collaboration. - Leverage content knowledge to develop and design robust and effective training deliverables.- Provide recommendations for learning best practices to business partners across the organization, and guidance to newer partners and team members.- Streamline and simplify to create relevant and engaging learning experiences.

- Coordinated several training initiatives across all areas of business.- Built partnerships across teams and divisions.- Designed and facilitated face-to-face, virtual and eLearning coursework, focused on both process and leadership skills.

- Engaged high-spend clients who were at risk of canceling their service with the goal of mitigating these risks.- Partnered with sales and service teams to solve customer issues and renegotiate contract details.

- Led 6 full time team members and 4-8 contractors on the West Coast Broadcasting Operations team.- Managed hiring efforts, HR issues and workload planning in conjunction with East Coast and Hong Kong teams.- Maintained relationships with 200+ customers during peak financial season events.

- Planned and executed quarterly company-wide orientation summits in San Francisco, Boston, New York and London. - Managed all training activities for the San Francisco office (300+ Associates).- Led the organization’s conversion from ILT/Webinar based courses to eLearning (Lectora).