Has held several leadership roles in Marketing, Product, Business, Consumer, and Operations driving stakeholder value in revenue, cost, customer & frontline experience, and cultivating an inclusive culture

Accountable to lead: Wireless products Profit & Loss, customer experience and lifecycle management across Rogers/Fido/Chatr Product Vision, roadmap & operational plans including leading end to end delivery and transformation of modern business support systems and 5G applicationProduct delivery and device experience Collaborate on capital investment strategy across business unit & network/ITManagement of mobile device OEM partnerships. roadmap, and testingManagement of Retail. Domestic, and International Roaming - Product, Development, Operational, and Carrier relations

Led 5 year strategy & pre planning for integration to deliver on merger investmentLed new value proposition to drive competitive differentiation on service experience, reliability, and Wi-FiDeveloped vision and led exceptional team of 200 to deliver on digital transformation, service as a product, customer self serve with AI integration, frontline tools and workforce planning across operationsDelivered industry leading self installation/serve digital model, accelerated 3 year plan to be delivered in months driving growth in free cash flow and improved customer experienceImproved customer experience driving customer friction down down by focusing on process improvement, digital self serve, streamlined communication digital journey , leveraging AI and machine learning to proactively deliver on accuracy and operational efficiencyDelivered merger operational strategy to optimize stakeholder value

Built out five and ten year strategy and operating plan to deliver on operating cash flow goals. Created strong governance and steering process overseeing investment across Cable, Digital, and Wireless to meet key performance indicators and remove customer friction. Effectively managed overall planning while driving operational and organizational effectiveness to foster a collaborative environment with clear accountability and outcomes.Delivered strategic and financial assessments for several M&A opportunities and Regulatory initiatives.Led monthly executive business review, strategy sessions, and performance management for Executive Leadership team.

Restructured Revenue Management Strategy across Broadband, TV, and Phone services to optimize market share & revenue growth. Designed new revenue trending and forecasting methodology, 5 year Base Management & Segmentation strategy with launch of new IP TV launch , inclusive of policy controls to deliver top line revenue growth.

Revamped Rogers & Fido Loyalty strategy to drive in year $60M in improved EBITDA while optimizing customer and digital experience through cross functional change management. Delivered 40% improvement in ROI on customer retention, doubled growth on upsell revenue Led digital transition of Connected Magazine exceeding readership to 1M monthly viewsDeveloped and executed transformation model in customer care improving customer lifetime value 10% Effectively managed both product and call center vendors to improve operating expenses.

Redesigned Small Business brand, channel, product, investment, and pricing growth strategy across all product lines, delivering highest lifetime value, tripled subscriber growth in cable, and increased wireless revenue by 22% Strengthened brand and value proposition through delivery of Live Agent and Small Business Sales Specialist in call center and retail channels as a core service differentiator

https://www.enstream.com/

Music has the power to change minds. Through musical theatre social issues can be brought to the forefront and have a positive impact on society. Musical Stage company is focused on curating and creating this impact while showcasing Canadian talent on a global level.

We Change LivesThe Sunshine Foundation of Canada is a charity that changes the lives of kids living with severe physical disabilities, and their families, through our dream programs. Unlike other similar organizations, a Sunshine dream experience is not a child's last wish but an opportunity that leads to a brighter, more hopeful future.

Delivered new multi- million dollar revenue streams and operational efficiencies to drive top line growth across voice and broadband for B2C and B2B. Delivered EBIDTA growth 2 years earlier than target. (Roles spanned Strategy, Development, Technology and Execution of Next Generation Broadband and Voice Services (including serviceability to sales to drive market penetration and economic modelling) , Vendor Management, Broadband Hardware and Device Evolution, Technology Development & Network build, Customer Segmentation Experience, Pricing, and Regulatory)