Tish Jackson Email & Phone Number

St. Louis, Mo, Us

St. Louis, Missouri, Us

• Leverage vehicle registration and renewal data to identify trends and optimize processes, demonstrating proficiency in data interpretation and analysis.• Resolve license and title issues by applying critical thinking and analytical reasoning, finding creative solutions to complex problems.• Effectively communicate with internal teams, state motor vehicle departments, and customers, translating data insights into actionable strategies.• Maintain meticulous documentation of transactions and regulatory requirements, ensuring accuracy and compliance at all times.• Streamline registration procedures and negotiated cost-effective processing fees, showcasing a strategic approach to process improvement.• Prioritize customer satisfaction by proactively addressing inquiries and concerns, fostering strong client relationships and loyalty.

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• Analyzed submissions/policy changes to ensure information provided is complete and accurate while ensuring quality, productivity and ensuring utilization of expectations are met.• Assisted Agents and Underwriters by accurately processing various transactions against insurance policies.• Provided technical, operational, and service support to Recreational Marine managers, underwriters, and brokers as it relates to quoting, binding and issuing new business, renewals, policy changes and other processing life cycle functions.• Reconciled, prioritized and escalated concerns that have the potential to impact or compromise underwriting integrity.• Supported the implementation of new processes, participating in the upfront analysis and providing technical input.

Bloomington, Illinois, Us

• Led quality assurance process by examining cross-functional teams (mortgage consultants, processors, closers and underwriters), to ensure the collection of financial data is accurate and in compliance with company policies and additional government regulations.• Presented information utilizing a variety of instructional techniques or formats, such as role playing, simulations, team exercise, group discussions, videos, or lectures.• Evaluated modes of training delivery, such as in-person or virtual to optimize effectiveness and environmental impacts.• Collaborated with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.

Bloomington, Illinois, Us

• Analyzed mortgage lending activities, operating processes, written guidelines, training and system manuals for departments nation-wide within the State Farm Bank Enterprise to identify financial and compliance risks.• Generated re-occurring reports utilizing RSA Archer, Visio, Microsoft Excel and SharePoint detailing risk management investigation findings, audits, financial reconciliation processes, correction of discrepancies and data errors prior to deadlines. • Effectively implemented processes designed to identify errors, omissions, fraud, misrepresentation, or violations of requirements to ensure integrity and full compliance with government lending, investor and internal quality control requirements.• Complied supporting evidence, operational assessment findings and communicated protentional areas of improvement to management within a timely manner. • Presented and tracked measurable changes within business structures as a result of improving upon or establishing new department controls, systems, policies, quality assurance practices and guidelines.

Bloomington, Illinois, Us

• Analyzed mortgage loan applications and closing settlement statements to detect any deficient controls, duplicate information, fraud, or non-compliance factors not in alignment with the Consumer Financial Protection Bureau regulations.• Obtained and compiled copies of loan applicants' credit history, corporate financial statements, and other financial information.• Ensured the integrity of mortgage loan applications by analyzing incoming documents from applicants such as paycheck stubs, real estate contracts, IRS form 4506-T forms, W2’s, personal and business tax returns, 1099 self-employment income forms, employment verification letters, evidence of insurance, credit reports, bank account statements, business profit and loss statements, retirement statements, trust agreements, collateral appraisals and property title deeds.• Collected and reviewed sensitive data to determine efficiency and accuracy of financial reports prior to sharing documentations to cross-functional teams.