Tish Johnson

Tish Johnson Email and Phone Number

A practical and inventive problem solver @ EverBank
Tish Johnson's Location
Metro Jacksonville, United States, United States
Tish Johnson's Contact Details
About Tish Johnson

Are you looking for an analytical, strategic, and creative talent with a diverse IT background who will be a force multiplier for your team? Then read onI am a seasoned technologist passionate about solving complex business challenges. With over 10+ years of experience, I have honed my problem-solving, consulting, and teaching skills and have helped organizations achieve significant results. My passion lies in using my communication skills, continuous integration, data science knowledge, and IT expertise to enhance businesses.As a lifelong learner, I recently completed a Master's in Data Science after completing an MBA in IT. I can effectively communicate complex technical concepts to a diverse group of stakeholders. My career sketch provides a prospective employer with talent possessing a unique blend of technical and business acumen, enabling me to drive decisions that align with current organizational outcomes while setting up future goals.If you want a driven, innovative, and results-oriented professional, let's talk. Message me, and we can explore how to work together to drive business success.

Tish Johnson's Current Company Details
EverBank

Everbank

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A practical and inventive problem solver
Tish Johnson Work Experience Details
  • Everbank
    Senior Devops Engineer
    Everbank Jul 2023 - Present
    Jacksonville, Fl, Us
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  • Career Break
    Layoff/Position Eliminated
    Career Break Apr 2023 - Jul 2023
  • Imply
    Senior Technical Success Manager
    Imply Jun 2022 - Apr 2023
    Burlingame, California, Us
    ● Developed Python scripts to aid customers with data ingestion and quality checks● Collaborated with customers and engineering teams to provide concise and thoroughproduct feedback● Leveraged SQL and other data tools to analyze data, build visualizations, andprovide customer insights
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  • Amazon Web Services (Aws)
    Senior Technical Account Manager
    Amazon Web Services (Aws) Nov 2021 - Jun 2022
    Seattle, Wa, Us
    ● Advocated and provided strategic technical guidance for customers in planning and building solutions, utilizing industry best practices.● Proactively maintained and ensured the operational health of customers' AWS environments through continuous monitoring and troubleshooting.● Fostered close relationships with customers to understand their business, operational, and technical needs or challenges, providing customized solutions to achieve value from AWS.● Researched and recommended technological solutions that facilitated client objectivesand profitability.● Utilized time management skills to prioritize tasks and meet deadlines effectively.
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  • Convergeone
    Director Of Innovation And Infrastructure
    Convergeone May 2016 - Nov 2021
    Bloomington, Minnesota, Us
    ● Managed a team of solution architects who increased the SaaS solution reliability and reduced outage events. ● Architected, designed, tested, implemented, and documented SaaS-based infrastructure design specifications, ensuring stability, interoperability, reliability, security, and scalability.● Established operational and system standards to ensure operational and qualityrequirements for the SaaS solution, resulting in decreased environmentalevents.● Architected the automation of cloud environment deployment and configuration usingAnsible and Python scripting, resulting in a reduction in deployment time.● Designed pre-sales and post-sales support solutions to reduce operational risk.● Collaborated with engineers and data scientists to develop algorithmic solutions tobusiness problems.
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  • Convergeone
    Senior Solutions Architect
    Convergeone Oct 2015 - May 2016
    Bloomington, Minnesota, Us
    Additional responsibilities from the previous role: ● Designed pre-sales and post-sales support solutions for reoccurring technical issues.● Functioned as an escalation resource, providing root cause analysis and issueresolution for top 50 customers with revenue above $500k, resulting in decreased customer churn.● Led, supported, and performed product escalations to manufacturer vendors forissues, decreasing issue resolution time.● Provided technical training, support, and mentoring to support personnel, increasing employee satisfaction and productivity.
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  • Convergeone
    Solution Architect
    Convergeone Sep 2013 - Oct 2015
    Bloomington, Minnesota, Us
    ● Troubleshot customer integrations on the Avaya Aura solution using Session Boarder Controllers, SIP, and other VoIP protocols, provided solution-level support and documented findings.● Analyzed and support third-party manufacturer issues by reviewing traces, logs, solution designs, and research documents; acted as an escalation resource to provide closure for revenue-impacting issues.● Acted as a subject matter expert on solutions involving multi-vendor environments with complex call routing, SIP-based solutions, and call center configurations, as well as on product-specific configurations and designs.● Led, supported, and performed product escalations to vendors and manufacturers for revenue-impacting issues escalated to senior management.● Provided training, support, and mentoring to support personnel related to technical theory, solution-related issues, product-specific issues, and emerging technology; supported and assisted in maintaining the corporate customer service relationship externally and internally.
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  • Csc
    Principal Network Engineer
    Csc May 2013 - Sep 2013
    Global, Us
    ● Designed and documented the next-generation VoIP solution for a large financial corporation in the Fortune Global 500 by integrating the Avaya Aura solution using SIP, H.323, legacy proprietary VoIP protocols, and other SIP-based VoIP solutions such as Microsoft Lync.● Articulated the requirements for the supporting infrastructure, such as network bandwidth requirements, best practice solutions, provisioning requisites, and hardware components in the design of the VoIP solution.● Provided technical support organization with troubleshooting and documentation of complex solutions involving all products across the Avaya Aura solutions portfolio, specializing in Communication Manager, Session Manager, System Manager, and 3rd party integration.
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  • Avaya
    Support Architect
    Avaya May 2012 - May 2013
    Morristown, New Jersey, Us
    Similar functions as the previous position with the following additional responsibilities:● Implemented, maintained, troubleshot, and documented complex, scalable solutions involving all products across the Avaya Aura solutions portfolio, with a focus on Communication Manager, Session Manager, and System Manager, as well as third-party integrations.● Communicated with senior leadership at customer organizations on behalf of the technical team, ensuring timely and accurate information delivery.● Provided consultative, solution-based support determined from historical support issues, current support challenges, and possible future support challenges, reducing support tickets.● Fielded technical questions from clients and other support resources, resolving 90-95% of issues within the designated timeframe.● Participated in customer-facing meetings to determine business and technical requirements that would be used in developing encompassing support solutions scalable across the infrastructure.
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  • Avaya
    Technical Manager
    Avaya Mar 2006 - May 2012
    Morristown, New Jersey, Us
    Same functions as previous position with the following additional responsibilities:● Troubleshot and documented complex product design and enhancement issues● Reviewed proposed manufacturer defects as an escalation reviewer by analyzing traces, logs, recreating issues, examining source code, and researching development community publications.● Trained and mentored support personnel worldwide on technical theory, impacting the first-call resolution rate
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  • Avaya
    Senior Convergence Engineer
    Avaya Sep 2004 - Mar 2006
    Morristown, New Jersey, Us
    ● Acted as an escalation point for Communication Manager issues for Avaya partners, vendors, field technicians, and customers, including SIP and LAN/WAN routing problems● Consulted on design, installation, configuration, and maintenance of Avaya Communication Manager and SIP-based products● Trained Convergence Engineers on troubleshooting tools, Linux OS, and PBX/Call Center architecture, and mentored new hires and junior support associates
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Tish Johnson Skills

Telephony H.323 Avaya Sip Voip Ccna Cti Voice And Data Convergence Lan Wan Routing Acd Troubleshooting Routers Ip Wan Media Gateways Technical Support T1 Hardware Ip Pbx Avaya Communication Manager Linux Isdn Unified Communications Call Center Call Centers Mpls Contact Centers Video Conferencing Voice Mail Integration Ethernet H.248 Telecommunications Tdm Switches Unified Messaging Ivr Tcp/ip Sip Trunking Qos Avaya Aura Avaya Ip Telephony Cisco Call Manager Network Architecture Networking Rtp Wireless Managed Services

Tish Johnson Education Details

  • Eastern University
    Eastern University
    Data Science
  • Western Governors University
    Western Governors University
    Information Technology
  • Thomas Edison State University
    Thomas Edison State University
    Data Science And Analytics
  • Thomas Edison State University
    Thomas Edison State University
    Natural Sciences & Math
  • Florida State College At Jacksonville
    Florida State College At Jacksonville
    Associate Of Arts - Aa

Frequently Asked Questions about Tish Johnson

What company does Tish Johnson work for?

Tish Johnson works for Everbank

What is Tish Johnson's role at the current company?

Tish Johnson's current role is A practical and inventive problem solver.

What is Tish Johnson's email address?

Tish Johnson's email address is lj****@****one.com

What is Tish Johnson's direct phone number?

Tish Johnson's direct phone number is +177059*****

What schools did Tish Johnson attend?

Tish Johnson attended Eastern University, Western Governors University, Thomas Edison State University, Thomas Edison State University, Florida State College At Jacksonville.

What skills is Tish Johnson known for?

Tish Johnson has skills like Telephony, H.323, Avaya, Sip, Voip, Ccna, Cti, Voice And Data Convergence, Lan Wan, Routing, Acd, Troubleshooting.

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