Tish Torres

Tish Torres Email and Phone Number

Manager, E-commerce and Digital Customer Experience (CX) @ Batesville
Chesapeake, VA, US
Tish Torres's Location
Rahway, New Jersey, United States, United States
Tish Torres's Contact Details

Tish Torres work email

Tish Torres personal email

n/a
About Tish Torres

Tish prides herself on understanding the customer's pain points to provide a creative, evidence-based solution. She utilities market data and research to identify niche audiences and determine unique expertise. Equipped with a clarified business intention, she funnels omni-channel audience traffic to streamline the customer’s experience while garnering vendor-funding to support promotional campaigns. She also advocates for technological and workflow automations to provide users with seamless interfacing, strategic-partners with timely KPIs & campaign adjustments and customers with a world-class digital experience. With more than 10-years of experience, Tish is recognized for proactively managing diverse, collaborative teams that deliver high-impact programs resulting in bottom line growth.As a doula and mindset coach, Tish educates and encourages women to center self-mothering so they can consciously birth and nurture their child(ren), career, business or creation with ease. Tish is a certified yoga & meditation guide with 600+ hours of training in power vinyasa, yin, prenatal and trauma informed yoga and currently teaches classes and workshops in the Great Preparations and Om Life Living online communities.She earned a Bachelor of Science in Business Administration and Marketing from the AACSB Accredited Marist College and a Global Masters of Business Administration in Marketing from the EFMD-EPAS Accredited Kean University. In her spare time, Tish enjoys spending time with her family, eating good food and traveling. She believes the world is too big not to explore it and discover (tasty) new experiences.

Tish Torres's Current Company Details
Batesville

Batesville

View
Manager, E-commerce and Digital Customer Experience (CX)
Chesapeake, VA, US
Employees:
1496
Tish Torres Work Experience Details
  • Batesville
    Manager, E-Commerce And Digital Customer Experience (Cx)
    Batesville
    Chesapeake, Va, Us
  • Batesville
    Manager, E-Commerce & Digital Customer Experience (Cx)
    Batesville Aug 2022 - Present
    Remote
    Advance Batesville's digital transformation and drive customer engagement by providing a world-class customer experience (B2B2C) within the Batesville Connect (TM) digital platform. Introduce digital technologies that give funeral directors more control of their business. Shape the company's digital roadmap and reinforce Batesville's brand and position as an innovation and technology leader in the funeral service industry.
  • Great Preparations
    Co-Founder & Business Development Manager
    Great Preparations Dec 2020 - Present
    As a co-founder: We provide women, yogis and birthing folx personalized support from conscious living through conception decision and birthing experience to early parenthood through a BIPOC lens. Our aim is to remove expectations and misconceptions about the conception, pregnancy & parenthood journey.As a business developer:We craft evidence-based signature solutions (results), programs (phases & modules) and frameworks (step-by-step sessions) to streamline the education of our clients, reducing confusion and frustration. We also build a brave community via social media presence fortified with nurturing content, captivating copywriting, LIVE engagements and authentic testimonials from women and mommas just like you!
  • Wakefern Food Corp.
    E-Commerce Marketing Supervisor
    Wakefern Food Corp. Apr 2018 - Dec 2021
    Edison, New Jersey, United States
    Secured and augmented incremental vendor-funding by selling premium promotional programming based on proprietary insights and analytics. Identified cost-saving opportunities by employing creative use of existing internal and external structures. Advocated for technology advancements of existing systematic interfaces to maximize reach and sales volume of promotional program based on competitive landscape. Spearheaded cross-functional teams to address and rectify corporate online marketing and promotional program issues with multiple impact points. Evaluated, mentored and groomed eCommerce Marketing Team based on their career development goals, preparing them for upward mobility.
  • Wakefern Food Corp.
    Supervisor Elite Training Program
    Wakefern Food Corp. Apr 2018 - Oct 2019
    Edison, New Jersey, United States
    Robust and comprehensive 18-month training program to equip newly appointed leaders with the skills needed to lead people and policy: • Understanding your and your team’s unique communication and interpersonal styles• Navigating communication breakdowns and breakthroughs• Diffusing tension with compassionate conflict resolution • Establishing an effective feedback loop to provide and receive constructive performance management• Handling compliance issues with care• Fairly and consistently enforcing company policy
  • Wakefern Food Corp.
    E-Commerce Marketing Lead
    Wakefern Food Corp. Oct 2017 - Apr 2018
    Edison, New Jersey
    Managed the eCommerce Marketing Team to successfully transition from member-funded, multi-level online shopping fee structure to flat-rate, vendor funded fee structure resulting in +7% FYTD sales and +13% order count. Executed profitable negotiation of contract to replace specific vendor suppliers yielding +12% product assortment, +15% sales and commissions YOY. Grew nation-wide drop ship business, by onboarding national 3rd party distributors to offer over 50,000 products for direct to consumer shipment.
  • Wakefern Food Corp.
    E-Commerce Marketing Specialist
    Wakefern Food Corp. Aug 2016 - Sep 2017
    Drove online sales by negotiating vendor-funding for promotional campaigns allowing for +10% in sales. Achieved competitive advantage by initiating technological development to become the first online grocery retailer in the north east to support customer redemption of multiple vendor promotions within a single order automatically resulting in increased redemption rate 3-months post implementation from 6% to 25%. Nurtured cross-functional efforts between customer analytics, email marketing and social media teams to develop marketing programs to acquire new customers, retain lapsed customers and engage look-a-likes.
  • Wakefern Food Corp.
    Digital Financial Marketing Specialist
    Wakefern Food Corp. Oct 2015 - Aug 2016
    Edison, Nj
    Managed sales-driven marketing development budget by designing strategic omni-channel marketing promotions for financial service products yielding +25% Sales YOY and +20% incremental marketing development funds.
  • Wakefern Food Corp.
    Corporate Advertising Account Executive
    Wakefern Food Corp. Oct 2013 - Oct 2015
    Edison, Nj
    Influenced store-level advertising by serving as liaison between Members, strategic printers & distributors, internal divisions, and local community groups. Leveraged corporate initiatives to foster brand awareness across multi-segmented customer base. Maintained customer profiles to ensure efficient delivery of integrated marketing campaigns.
  • Wakefern Food Corp.
    Corporate Marketing Intern Analyst
    Wakefern Food Corp. Feb 2011 - Oct 2013
    Edison, Nj
    Analyzed sales & redemption data of various Life Stage Categories while tracking participation trends & reward redemption to measure marketing program penetration. Coordinated vendor-funded, in-store demo programs to increase product engagement & total basket sales.
  • Kean University
    Graduate Assistant
    Kean University Sep 2010 - Dec 2012
    Institutional Advancement Office
    Conducted high level fundraising outreach efforts and events for the Kean University community
  • Macy'S
    Sales Associate
    Macy'S May 2010 - Feb 2011
    Short Hills, Nj
    • Facilitated customers’ purchase decision making process to increase sales and foot traffic
  • Marist College
    Building Operations Manager
    Marist College Jan 2008 - May 2010
    Office Of College Activities
    Hired and managed student staff to successfully execute large-scale on campus entertainment, educational and networking events.
  • Macy'S
    Store Management Intern
    Macy'S Jun 2009 - Aug 2009
    Short Hills, Nj
    Facilitated customers’ purchase decision making process and foot traffic, by analyzing merchandise with sales declines and implementing merchandising techniques to boost sales. Developed, presented and implemented Men’s Department product knowledge pamphlet to educate associates on speaking knowledgeably about the available products in an effort to foster customer engagement.

Tish Torres Skills

Advertising Community Outreach Market Research Marketing Marketing Strategy Training Customer Service Social Media

Tish Torres Education Details

Frequently Asked Questions about Tish Torres

What company does Tish Torres work for?

Tish Torres works for Batesville

What is Tish Torres's role at the current company?

Tish Torres's current role is Manager, E-commerce and Digital Customer Experience (CX).

What is Tish Torres's email address?

Tish Torres's email address is ti****@****ern.com

What schools did Tish Torres attend?

Tish Torres attended Kean University, Marist College.

What skills is Tish Torres known for?

Tish Torres has skills like Advertising, Community Outreach, Market Research, Marketing, Marketing Strategy, Training, Customer Service, Social Media.

Who are Tish Torres's colleagues?

Tish Torres's colleagues are Bilal Khan, Pam Tomlinson, Ron Young, Missy Herbert, Brian Hester, Becky Curtis, Jaiden Deline.

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