I lead the design, orchestration, and improvement of the customer experience. I build customer success, services and operations teams in competitive industries. My experience is broad, having led both technical and non-technical teams in customer success, customer operations, customer support, cloud operations, education services, professional services, sales operations, alliances and channels, business process services, organizational effectiveness and M&A integration for large complex companies. Delivering unprecedented outcomes, at an accelerated pace, with quantifiable value motivates me. Whether it is increasing customer and employee satisfaction, productivity and cost savings or disruptive transformation, I love finding new ways to simplify, accelerate and improve the way teams deliver results. My daily goal is to inspire and drive my team to personal and customer excellence. I believe the strong foundation to achieving customer excellence is by first establishing customer, employee, and operational success. I relentlessly build teams that are committed to the mission, as well as implement processes that increase employee engagement and effectiveness across the company. I am a passionate advocate for the mentorship of women in technology. I believe in creating access to networks and mentorship role models for women throughout my career. I have founded and have been an active board member for professional women’s leadership organizations and have created a positive change for women in technology.Transformation | Customer Success | Customer Experience | Professional Services | Global Customer Support | Education Services | CX Analytics & Insights | Change Management | Organizational and Human Behavior | Learning & Development | Merge Acquisition Integration
Listed skills include Business Strategy, Business Intelligence, Integration, Leadership Development, and 21 others.