Quality Assurance Analyst
CurrentUsability testing, International User Testing, Prototype testing, User testing, Unmoderated research, Moderated interviews, and Surveys.Conduct testing of sample applications, websites, and software to assess user experience, cognitive meaningfulness, and ease of design.Work closely with an internal software engineer to implement design changes.Use recent studies and findings to establish the best overall design elements to include in UX design experiences.Build storyboards to conceptualize designs to accurately convey project plans to clients and senior management.Create surveys for research through various media platforms to gather feedback on users' ease of use and satisfaction with interfacing on company websites and products.Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colours and fonts allowing for interface edits as needed.Enhance the user experience by creating seamless navigation through various digital programs and interfaces within the company.Design a personal dashboard based on the reporting requirement of the position, for both web-based and mobile apps.Obtain user feedback and implement design changes in response to feedback.Analyze processes between management and centres, and provide improvements for centre support and file review experience.Monitor user experience and provide training and coaching to increase user skill level.Redesign web pages and mobile apps based on user experience and feedback data.Other duties as assigned.