Sqa Team Lead
Current• Organized QA plans and performed quality testing for approximately 5+ projects annually.• Supervised a quality assurance team of 12+ members across several departments.• Advised and led process improvement team with deliberation, leadership and strategic planning.• Automated manual test cases using Cypress and Appium to improve efficiency of testing by 90%.• Reduced 80% of customer support calls from 0.2 million of customers.• Authored and maintained well-organized, efficient and successful manual test cases for entire team that helped newcomers to onboard easily.• Operated under Agile and Scrum frameworks and well-organized sprints to complete releases on time.