Key Responsibilities:-Optimise all processes with a focus on continuous improvement, aligning warehousing and logistics with demand.-Manage individual and team performance, identifying and addressing staff development needs.-Ensure appropriate manning levels and core competencies are in line with business needs.-Plan the production and despatch of goods in a cost-effective and timely manner.-Effectively plan warehousing to optimise space availability, ensuring safe storage, clear identification and efficient retrieval of goods.-Follow relevant KPI’s and implement a process of measurement, review and reporting.-Drive efficiencies and cost-down initiatives with key suppliers.-Negotiate and maintain relationships with couriers and freight forwarders.-Always manage and maintain legal requirements regarding health and safety.Ensure the branch is staffed with team members who can deliver the best practice and high standards in all areas and services.Schedule and facilitate training activities for new hires and existing employees.Plan, communicate and monitor all employees’ weekly and monthly schedules for smooth operations.Manage all employee leave applications, follow-up on leave balances for proper record keeping.Maintain, temporarily and on behalf of the HR office, all employee documents for record-keeping.Prepare and present weekly and monthly branch reports.Oversee the day to day activities to ensure an impeccable customer service experience, and that operations run smoothly, efficiently and profitably.Oversee all facility management.Collaborate with respective team leaders to ensure that all equipment, products and supplies within the Branch meet Health and Safety standards.Carry out frequent and consistent facility inspections to determine the need for repairs and cross-check structural and equipment maintenance schedules.Analyse all Customer Client feedback to improve and recommend new and better initiatives for service excellence.