Prashant Tiwari Email & Phone Number

Over ‘9 years‘ of experience in software industry with focus on Presales, Account management, and deploying CRM's(Complaint Management & Lead Generation) for multi industry verticals.Throughout my career growth I have learned interpersonal skills, interfacing,excellent communication, CRM & contact center software understanding, requirements capturing, RFPs/RFQs & analysis then mapping same onto a solution, by working closely with Development Team which helped me closing the projects quickly and a swift revenue generation for my organization .I have successfully demonstrated excellence with consulting skills and presenting complex development topics to both business heads and technical personnel's, driving decisions collaboratively, resolving conflicts and ensuring follow through with extraordinary verbal and written communicationKey Specialties:Pre Sales (IT- Software),Telecom, CRM, Project Management (CRM), Product Demonstration, Technical Training, Proposal Writing, Negotiations, Account Management, Contact Center Software Implementations, Design & Management, Solution ArchitectureIndustry Verticals:Telecom, BPO, KPO,E-Commerce, BFSI, Education, Real Estate, AutomobileSoftware & Applications Experience:Helpdesk Ticketing Software, Unified Contact Center Software, Lead Management Software, ERP, On Premise & Cloud based, SAAS model, BI, AIGeographies worked For:PAN India, Middle East, Libya, Nigeria, Kenya, Rwanda, Uganda

Listed skills include Business Development, Crm, Team Management, Customer Relationship Management, and 21 others.