• Led end-to-end project delivery, consistently completing projects on time and withinscope for teams ranging from 7-10 members.• Increased team productivity by optimizing Agile workflows and ensuring transparentcommunication through regular Scrum ceremonies, including sprint planning, reviews,and retrospectives.• Managed relationships with clients, maintaining high levels of satisfaction by providingtimely updates, resolving issues, and delivering solutions aligned with their needs.• Drove the successful delivery of 15+ WordPress websites, leveraging technical expertiseand team management skills to meet project goals efficiently.Key Achievements:• Achieved an on-time project delivery rate of 95% for all major projects.• Boosted client satisfaction by 20%, consistently receiving positive feedback oncommunication and project outcomes.• Increased team productivity by 15% through Agile optimizations and continuous processimprovements.

• Developed new features and enhancements using JavaScript and React, improving application performance and user experience.• Led a team of 3 in providing product support to 200+ clients, resolving technical issues efficiently to maintain service quality for 2 lakh users.• Collaborated with the product and engineering teams to brainstorm new features and streamline product workflows, resulting in the successful delivery of key product updates.• Created detailed Product Requirements Documents (PRDs) and wireframes, aligning product development with customer needs.Key Achievements:• Reduced average response time to client queries by 25%, contributing to an enhanced customer experience.• Implemented new in-app communication strategies, increasing Daily Active Users (DAU) by 10%.

• Provided technical support to Dell’s commercial clients, resolving software, hardware, and networking issues via email, chat, and remote sessions.• Documented all support interactions and solutions, maintaining detailed records for future reference.

• Configured and troubleshot desktops, laptops, and performed OS installations.• Implemented networking and ensured data security protocols.