Responsible for development, launch, and life cycle management of Information Technology service offerings. Initial focus will be on Infrastructure Management Services and Managed Security Services offerings.ConvergeOne is a premier provider of Collaboration, Unified Communications, Contact Center, Network, Data Center, and Security solutions. ConvergeOne have strong partner eco-system of industry-leading technology and service players; including, AWS, Microsoft, IBM, Cisco, EMC/Dell, VMware, NetApp, PureStorage, APC, HPE, VEEAM, Genesys, Avaya, and others. ConvergeOne has a full IT Services suite, from professional services through full outsourced services, with a focus on the complete enterprise IT landscape.

Program and project management and consulting services in areas of IT professional services, partner & alliance eco-system management, business development, offer / product management, marketing, sales operations, IoT, cloud, cyber security, and digital transformation.

• Establish a strong partner ecosystem and collaborate with cross-functional teams to formulate joint marketing initiatives.• Develop and launch new offers with partners, including:• A joint Cyber Security and Big Data solution in collaboration with McAfee and other partners.• Cloud platform solutions and a new application cloud transformation in collaboration with Apprenda, Cloud Foundry, Dell/EMC and other partners.• Extend sales channels through partners and create sales enablement programs for new offers.• Establish joint KPIs and measurement disciplines.

• Supervised a team of individuals to deliver Marketing and Analyst Relationship Management solutions.• Provided account-based marketing, solution marketing, bid support, MARCOM content creation, digital marketing, social media marketing, and more for IT Services business lines and sales initiatives.• Launched a new Digital Workplace Services solution in collaboration with Intel and other partners as well as a bi-modal Digital ITSM solution (EDGE) in collaboration with ServiceNow, ClickFox, Aarago, IPsoft, Apprenda, and Dell/EMC.• Liaised with internal and external agencies to compliment the team’s expertise and deliverables.• Utilized Marketing Automation systems to deliver best-in-class content to decision makers and influencers.• Interfaced with content syndication firms and media channels to ensure branding and messaging were cohesive and well-established.• Maintained strategic relationships with key Industry Analysts including Gartner, IDC, Forrester, TBR, KABLE, Everest, HFS, Nelson Hall, and PAC and key Outsourcing Advisors like ISG, Avasant, Allsbridge, and WGroup.• Ensured Atos was well represented on Analysts’ benchmarks such as Gartner's Magic Quadrants and Forrester's Waves & Services.

• Assessed North American market demands and established strategic direction for the company, selecting portfolios that corresponded to local market needs.• Drove development of the key portfolio and brought it to market through sales and external channels (media, digital, social).• Maintained strong relationships with market influencers and analysts to ensure widespread awareness of Atos' capabilities and strengths.

• Developed and executed strategic transformation initiatives, both organic and inorganic, that drove profitable growth and evolutionary change. • Carried out initiatives involving vertical market focus, portfolio expansion, penetration of target markets, mergers & acquisitions, identification of and adaptation to market and competitive trends, and establishment of competitive off-shore sourcing strategies.• Counseled the Management Team on the value and proper execution of tactical business initiatives. • Assisted Sales in large, complex service opportunities that aligned with the firm’s strategic growth. • Maintained relationships with Analysts and key strategic partners.• Member of the Siemens global strategy team.

• Expanded portfolio to transition Sutherland from a Call Center firm to a Global Services Firm.• Leveraged Sutherland’s on-shore and off-shore (India) contact center capabilities.• Built and established strategic relationships with marquee Fortune 500 clients, business partners, and market influencers.• Consistently closed new business to achieve a quota of booked revenue.

• Built Client Services and Web Operations capability for a new product, delivered as both a 24 X 365 Web Service and an enterprise implementation. • Supervised Operations Management, Customer Care, Sales Support, Quality Assurance, and Professional Services.• Implemented dual ASP and enterprise Customer Support models.• Participated in strategic planning to take the company from the start-up phase to rapid growth. • Collaborated with the Management Team to secure 2nd round VC funding.• Developed strategic alliances with Content Management System, SI, and hosting partners.• Liaised with sales and marketing to position the product and secure an initial customer base.• Coordinated with product engineering to incorporate customer service requirements into the product.

• Navigated shift in portfolio to address e-Business IT Outsourcing Service’s market and improve sales yields, growing a $750M per year business by an estimated 30% annually. • Consulted on implementation of an ASP startup venture with Cable & Wireless and Microsoft, building the new enterprise by leveraging partner capabilities to exploit the ASP market. • Created sales strategy for e-Business Management Outsourcing and led the transformation from traditional outsourcing to e-Business.• Established strategic initiatives to balance the service portfolio by region and enhanced global sales capabilities to augment Country-based sales.

• Oversaw customer advocacy and improvement programs that grew the revenue of the contract base globally, improved global program governance, streamlined the overall transition at program startup, and enhanced overall customer satisfaction.• Managed a global investment budget of $2.5 million.• Established and led the Global Client Relationship Management Program and supervised the team that managed all top-tier client business.• Monitored customer satisfaction, advocacy programs, P&L commitments, and program growth.• Established the Service Readiness Program to facilitate transition and start-up of new services.

• Supervised global operations including sales, delivery, and business development for an organization of more than 825 people that generated $255 million+ in annual revenue.• Increased overall profitability and customer satisfaction.• Managed Help Desk, Asset Management, and Desktop Outsourcing services portfolio.• Governed investments in the new Integrated Command Center for remote delivery of services.• Established Operational Excellence standards and reviewed engagement status for critical programs.• Developed Global Program Management disciplines for large accounts.

• Managed business development programs, generating global sales leads and supporting Geographies in closing the most complex, high-value Desktop Outsourcing opportunities.• Developed and sold Digital’s first utility-based service offering, PC Utility.• Coordinated an initiative to implement NT and Exchange Services for more than 60,000 seats throughout Compaq.• Established a Global Engagement Management organization.

• Delivered Systems Integration IT solutions within time and budget constraints to ensure client satisfaction. • Utilized expertise to provide guidance for programs in the western region requiring special attention.• Led successful installation of ERP system, which concluded on time and within the $20 million budget.• Implemented the first-ever HTML-based Shop Floor Control system, yielding $300K+ in incremental revenue.• Provided Project Management consulting to a successful MRP II/ERP project in Mexico City. • Awarded the Circle of Excellence in 1992, Digital’s highest sales recognition.

IT Sales Consultant - Systems Integration Services Division, Senior Technology Consultant, Information Management Consultant, Database Administrator, Applications Programmer and Systems Manager