Tj Anders Email & Phone Number

Mesa, AZ \ Kansas City, MO

Performed personal/individual computer repairs, upgrades Configured routers for small home networks Performed virus removals, software/drivers installs Set up and performed printer configurations with a wide range of troubleshooting. Operating Systems included:Windows XP HomeWindows XP Professional Windows Vista, Windows 7and Windows 10.

Kansas City, Missouri Area

• Production Line Support of all IT equipment.
• Responsible for handling network printer related tickets.
• Responsible for handling Patch management, Antivirus management, Asset management.
• Handle escalations, VIP incidents and SLA breaches
• Maintain Anti-Virus and Patch upgrades, patches etc.,
• Maintain and Administer Tivoli End Point Manager ITIL V3, R-Admin; IBM Big Fix tool, Microsoft SMS/SCCM; VMware View Manager 4.1

Kansas City, Missouri Area

• Responsible for helping a team of individuals migrate company devices from Windows XP to Windows 7.
• Main responsibilities were working within US MT to help guide migrations from XP to Windows 7.
• Served as the point of contact for the deployment process.
• Supported Technical escalations resulting from project activity.
• Worked closely with customer designated representatives, technical support personnel, users, andother designated third parties to continuously improve the process and achieve full functionality.
• Xerox and Lexmark Printer Field Technician.

Tempe Arizona

• Provide professional and technical management service for over 5,000 dependent users as part of a 30 tech team.
• Assumed Senior Tech role for the company wide system deployment of Windows XP and Office 2003.
• Provided support for Blackberry devices by configuring desktop software for users and completed the synchronization of the BB device with user's desktops and laptop's.
• Completed the enterprise activations for the Blackberry devices and trained end user's on the operation of their Blackberry Devices.
• Provided support for all the Mobile Computing (Wireless) Laptops for the Blue stake Locator's and Electrical Test Department by configuring and maintain equipment for field workers to access the requested service type.
• Coordinated installs and support of GPS devices.

Kansas City, Missouri

• Recipient of the “Employee of the Month” award as I was nominated by my peers and end users (customers) for excellent customer service and follow up skills.
• Radiology System Analyst support for the Imaging Therapeutic Services Application and the PACS system.
• Maintained interfaces between application and client server.
• Configured LAN printers through the web using HP print servers.
• Covered 24 hour support for both the ITS and the PACS systems.
• Maintained and repaired all computers and printers in the hospital.

Kansas City, Missouri

• Supervised and trained all new interns.
• Delegated tasks and projects to employees on a daily basis.
• Worked closely with all vendors and users to resolve any issues.
• Completed work orders for networking, software, computer, and printer issues.
• Assisted users with Lotus Notes in bringing together email, collaboration tools and business applications for an integrated desktop experience
• Assisted users with discover, transform, and share content across geographically disbursed teams. o Users could be productive both online and offline, and seamlessly leverage people and resources throughout the.

Associates Of Arts\It\Networking, It\Networking, 3.6

Information systems and the analysis, Design and security of modern computer networks. Local Area Networks, Wireless Local Area Networks.

Computer Support Specialist Certificate, Computer Technology/Computer Systems Technology, 4.0

Activities and Societies: National Honor SocietyComputer Support Specialist program at the Career and Technology Center at Fort Osage.

High School Diploma, General Studies