Tzu-Jen Chan Email & Phone Number

Greater Toronto Area, Canada

Greater Toronto Area, Canada

Taipei–Keelung Metropolitan Area

• Developed strategic relationships and won three new engagements, boosting revenue by 7% by understanding client needs and devising data-driven digital solutions.
• Helped 15% of the local governments in Taiwan tackle the challenges of declining regional economies by building a roadmap and managing the Taiwan Economic Society Analysis System
• Reduced report preparation time for communicating project status to stakeholders by 30% by obtaining relevant data and creating data visualizations using Python and Tableau
• Built 3 data-driven digital products by leading a cross-functional team of software engineers, data analysts, public affair consultants, and financial specialists
• Negotiated and managed project schedules, scope, resources, and budgets to meet client needs

Greater Seattle Area

• Ensured the public transit data quality of Google Maps worldwide by leading a team of 13 data analysts
• Reduced code debugging time by 60% by establishing and training an issue triage team
• Reduced manual KPI reporting time by 50% by building data visualization solutions using SQL and Google Sheets
• Helped product managers, program managers, and strategic partnership managers in product prioritization by systematically organizing customer feedback
• Prioritized projects, developed workflows, delegated tasks, tracked projects, composed metrics reports, and mentored junior team members

Greater Seattle Area

• Interpreted and fixed 4 map issues per day on average by manipulating data using SQL and internal geographic information system tools
• Improved in-station navigation experience and reduced team working time by 30% by developing 2 new workflows
• Ensured the accuracy of public transit data by overseeing both internal and user-generated edits (40 edits per day on average)
• Facilitated data inflow by analyzing and giving feedback on transit data from geo data providers (e.g., NS, Deutsche Bahn, Amtrak)
• Modeled public transportation infrastructure (e.g., trains, subways, ferries, and buses) on Google Maps by using internal geographic information system software

Kinmen

• Coordinated training plans and prepared reports in a garrison of 1,000 troops
• Increased the pass rate of physical fitness and combat skill tests by 20% by supervising training regularly
• Helped 100+ soldiers learn swimming in a month by organizing a swimming training project.

Master Of Science - Ms, Environmental Studies

Master Of Business Administration - Mba, Business Administration And Management, General