Tzu-Jen Chan Email & Phone Number

Greater Toronto Area, Canada

Greater Toronto Area, Canada

Taipei–Keelung Metropolitan Area

• Developed strategic relationships and won three new engagements, boosting revenue by 7% by understanding client needs and devising data-driven digital solutions.• Helped 15% of the local governments in Taiwan tackle the challenges of declining regional economies by building a roadmap and managing the Taiwan Economic Society Analysis System• Reduced report preparation time for communicating project status to stakeholders by 30% by obtaining relevant data and creating data visualizations using Python and Tableau• Built 3 data-driven digital products by leading a cross-functional team of software engineers, data analysts, public affair consultants, and financial specialists • Negotiated and managed project schedules, scope, resources, and budgets to meet client needs

Greater Seattle Area

• Ensured the public transit data quality of Google Maps worldwide by leading a team of 13 data analysts• Reduced code debugging time by 60% by establishing and training an issue triage team• Reduced manual KPI reporting time by 50% by building data visualization solutions using SQL and Google Sheets• Helped product managers, program managers, and strategic partnership managers in product prioritization by systematically organizing customer feedback• Prioritized projects, developed workflows, delegated tasks, tracked projects, composed metrics reports, and mentored junior team members

Greater Seattle Area

• Interpreted and fixed 4 map issues per day on average by manipulating data using SQL and internal geographic information system tools• Improved in-station navigation experience and reduced team working time by 30% by developing 2 new workflows• Ensured the accuracy of public transit data by overseeing both internal and user-generated edits (40 edits per day on average)• Facilitated data inflow by analyzing and giving feedback on transit data from geo data providers (e.g., NS, Deutsche Bahn, Amtrak)• Modeled public transportation infrastructure (e.g., trains, subways, ferries, and buses) on Google Maps by using internal geographic information system software

Kinmen

• Coordinated training plans and prepared reports in a garrison of 1,000 troops• Increased the pass rate of physical fitness and combat skill tests by 20% by supervising training regularly• Helped 100+ soldiers learn swimming in a month by organizing a swimming training project.

Master Of Science - Ms, Environmental Studies

Master Of Business Administration - Mba, Business Administration And Management, General