- Spearheaded and developed Excel based performance tracker to include excel functions (e.g. Vlookup), conditional formatting, pivot tables and data visualizations- Achieved 6% increase in overall agent performance by analyzing and communicating areas of opportunity to the Site Director and Operational Manager, leading to more personalized and successful development plans- Accomplished 43% account growth using historical analysis (BigQuery) to identify key areas to recommend to the Site Director for hiring cycles through data visualization (Tableau)- Led and coordinated Employee Engagement Committee to over 300 interactions per month; successfully boosting morale and inspiring camaraderie in a work from home environment

- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue- Executed negotiations with key clients while considering revenue and occupancy goals from the Revenue Manager, Director of Sales, and each property's General Manager (four 3-star properties)- Generated monthly and annual sales reports to determine growth and areas requiring improvement resulting in over $750k in annual sales each year- Managed and mentored junior team members to foster professional growth and career development- Created and directed sales training and development courses to enhance team skills and performance

- Repatriated from Germany to build full service, luxury vacation travel packages valued at up to $80K with 5-star accommodations, car rentals, transport, fine dining, and private sightseeing tours (Sourcing private Italian villas per special request)- Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets