The Ready 2 Respond program raises facility professionals’ awareness of their risks and process gaps in managing water events, so teams can respond and recover faster from water damage. Our on-site assessment delivers a customized solution that includes training teams with key tools and methods to get water intrusions under control quickly – and that limits damage, reduces the risk of mold growth, cuts costs and minimizes downtime. The result is a safer, healthier environment and less chance of negative publicity.The R2R Program’s seven-step process is the strategic plan that enables facilities to implement proven solutions and manage risks, no matter how unpredictable the situation.For the past 50 years, Legend Brands has provided contractors with cutting-edge water damage restoration education, equipment and technical advice. Now this expertise is being applied to the Ready 2 Respond program to help solve water loss problems for facilities.The heart of the R2R program is a team of dedicated professionals with 350+ years’ experience in assessing, training and coaching at all levels to help organizations be more efficient and provide quality outcomes.When you join the R2R program, our expert team becomes your partner for developing the best system for taking full control of water incidents.

• Generate revenue through consultative selling of digital training products through a proprietary learning management system.• Provide exceptional customer service and follow-up support to maintain long-term client relationships.• Prospect leads through cold calling, networking, and referrals to build a robust pipeline of potential customers.• Collaborate with clients to understand their unique needs and provide tailored product recommendations.

• Training Specialist (December 2017 - June 2021)• Account Executive (July 2017 - November 2017)• Developed innovative training solutions for customers of ISSA’s division, Cleaning Management Institute (CMI).• Achieved and exceeded sales performance goals by selling ISSA education, training & certification programs, and events.• Data-driven by implementing Salesforce processes to grow existing sales and identify new business opportunities.• Guided individuals and large organizations through the process of implementing training programs that utilize the CMI certification & career pathway initiatives.The ISSA - The Worldwide Cleaning Industry Association is the worlds largest association related to the cleaning industry. Its membership includes manufacturers, distributors, building service contractors, in-house service providers, consultants and others.Cleaning Management Institute provides certification programs for custodial technicians, as well as training for supervisors, management, and business growth strategies. The CMI Certified Custodial Technician designation is recognized and acknowledged world-wide. In the US and abroad, it is considered the key designation for entering or advancing within the cleaning sector.

• Manage and grow existing book of business by selling advertising/integrated marketing programs across print and digital platforms for multiple B2B publications in the green & agricultural industry.• Responsible for planning and achieving annual and long-term revenue goals for assigned territory.• Enhance existing customer relationships and cultivate relationships with new customers.• Collaborate with team to develop new and innovative media solutions.• Implement sales strategy, process, development and marketing.• Track and manage database for weekly/monthly/annual sales reporting.• Develop and manage sales territory through phone calls and correspondence - identify and close sales.

• Responsible for planning and achieving the annual and long-term goals for volume and profitability for the B2B publication, Cleanfax.• Enhance existing customer relationships and cultivate relationships with new customers.• Implement sales strategy, process, development and marketing of the Cleanfax brand in the marketplace.• Develop and manage sales territory through phone calls and correspondence - identify and close sales.• Track and manage database for weekly/monthly/annual sales reporting.

• Manage and grow existing book of business by selling advertising/integrated marketing programs across print and online digital platforms.• Enhance existing customer relationships and cultivate relationships with new customers.• Collaborate with team to develop new and innovative media solutions.• Implement sales strategy, process, development and marketing of the Cleanfax brand in the marketplace.• Develop and manage sales territory through phone calls and correspondence - identify and close sales.

•Oversaw customer service as an Inside Sales Representative by processing customer orders, deliveries, job quotes/ building estimates, and resolving customer issues.•Utilized communication and organizational skills by maintaining customer service via telephone inquires as well as personal contact with contractors and retail customers

• Managed operations and logistics by directing associates, work loads, quality control, and store reports• Resolved customer grievances and ensured overall customer satisfaction • Handled various responsibilities including accounting deposits, administrative tasks, and inventory control• Enforced standard operating procedures, safety compliance, and sales initiatives

• Obtained a hands-on working experience in all aspects of the company during a one-year training program• Gained valuable knowledge of the building industry and the standard operating procedures of the business• Developed the skills necessary to manage the operations of each department at the Schenectady, NY location – one of the largest operationally diverse locations within Stock Building Supply

• Achieved store sales goals by overseeing the operations, merchandising, and guest service of the Hardlines department for the Ithaca Target location – a store that generated $30 million in sales annually• Managed floor leadership during hours of operation, as well as opening and closing the store as scheduled• Active involvement in the selection and management of 25-40 team members that includes recruiting and hiring, orientation and training, counseling and coaching, and on-the-job support • Maintained overall store operations as the leader on duty by managing the Logistics, Guest Service, Hardlines and Softlines departments in order to sustain in-stock levels, brand presentation, and guest service

• Managed operations of a residence hall for a floor of 40 students during three consecutive years • Utilized organizational and public speaking skills to develop a successful hall community• Served as a peer advisor, resource contact, mentor, and emergency support for residents• Created, coordinated, and marketed educational/social programs to educate residents about critical issues

• Represented the university for 8,500 freshmen and first year students spanning two summers• Planned, organized, and held in-depth academic small group meetings with assigned majors• Lead tours of campus and provided information about campus living in large lecture size settings• Managed evening operations as a “head counselor” during summer 2005• Organized meetings and seminars for new students

• Designed an educational PR campaign on the Umass campus for MasterCard International• Identified key campus personnel and utilized campus resources for maximum campaign exposure• Presented 19 workshops in dorms across campus focusing on the fundamentals of good credit habits • Surveyed 423 students through workshops and analyzed financial habits statistically • Developed a 190 page final report making recommendations about the campaign through analysis