Thomas-James Le Email & Phone Number

California, United States

• Successfully mitigated a ransomware attack within my first week, recovering 100% of servers and sensitive data• Implemented a 5-year IT audit plan that upgraded cybersecurity protocols and IT infrastructure, with fail-safes to ensure protection• Negotiated with vendors to upgrade IT systems, saving $25,000 in projected annual costs• Sole IT Specialist managing 3 locations of 40 staff, ensuring cybersecurity and seamless daily operations

• Utilized R and Python to condense a large dataset spanning over 3 years, into 150,000 rows of structured, forecastable data • Produced and submitted a 39-page report to Georgia Tech, showcasing multiple forecasting models and predicting COVID-19 metrics for all 4 quarters of 2023/2024• Spearheaded a team of 6 data analysts to predict COVID-19 deaths, hospitals, and cases for 2023/2024

• Designed and configured the CreatiSolve website for computer and mobile browsers • Integrated Google Analytics and Cloudflare Docs to analyze front end user behavior, resulting in a 32% increase in customer interaction • Developed custom data visualizations using Python, Tableau, and R to present key insights and trends, contributing to 12% increase in profit over a 6-month period• Created concise training materials for users, including guides and videos, to troubleshoot technical… Show more • Designed and configured the CreatiSolve website for computer and mobile browsers • Integrated Google Analytics and Cloudflare Docs to analyze front end user behavior, resulting in a 32% increase in customer interaction • Developed custom data visualizations using Python, Tableau, and R to present key insights and trends, contributing to 12% increase in profit over a 6-month period• Created concise training materials for users, including guides and videos, to troubleshoot technical issues, leading to a 25% reduction in support inquiries Show less

• Presented the Lucy mission to over 1000 students from universities, such as UCLA, Cal Poly Pomona, and CSUF.• Recruited and trained new members to educate future generations about the Lucy mission.• Designed and developed content for presentations in collaboration with NASA.

• Orchestrated a 10-member team to produce a performance and development review (PDR) for a Mars probe• Led a 7-member team in developing a $10,000 PDR proposal on nanotechnology in fuel cells• Formulated 2 distinct proposals for future Mars landings and fuel cell nanotechnology

Fullerton, California

• Directed a team to rapidly convert the college’s help desk to an online system within 3-days of COVID-19 onset• Troubleshooted over 6400 campus-wide hardware and software service requests within a 4-year period• Achieved a 12% decrease in average support call time by completing service requests within 48 hours• Provided training on Vivantio, resulting in a 35% increase in IT staff proficiency in using the platform• Established a knowledge base for Vivantio, leading to a 25%… Show more • Directed a team to rapidly convert the college’s help desk to an online system within 3-days of COVID-19 onset• Troubleshooted over 6400 campus-wide hardware and software service requests within a 4-year period• Achieved a 12% decrease in average support call time by completing service requests within 48 hours• Provided training on Vivantio, resulting in a 35% increase in IT staff proficiency in using the platform• Established a knowledge base for Vivantio, leading to a 25% decrease in repeat IT incidents Show less

Irvine, California

• Instructed 15 classes on programming in Python, developing AI, and creating video games in unity using C# • Designed and developed 4 curriculums for future classes and projects within the company• Taught several classes of 30 students weekly.

Masters, Computer Science - Data Analytics

Bachelor'S Degree, Computer Science

Activities and Societies: •Emerging Titan Buddies Program, Mentor •Chinese Studies Society, Intern •Association for Computer Machinery.

Associate'S Degree, Computer Science