Tj Mighell Email & Phone Number

Parker, Co, Us

Santa Clara, California, Us

I am responsible for all global voice communications and related applications. Most of the applications my team is responsible for supporting are cloud based solutions. We currently use Teams Voice as our main solution for all employees. My team is also responsible for supporting our Amazon Connect instance that our global Service Desk and Managed Services teams use. Other responsibilities include global design, integration, and support of all conference room technologies. We are currently converting from a custom solution to Microsoft Teams Rooms to align more with our core infrastructure.

Santa Clara, California, Us

• Manage support for all C-suite executives and administrative staff in addition to all executive meetings both on- and off-site.• Involved with creating litigation hold process and procedures and serve as an IT business partner for mergers and acquisitions.• Oversee all desktop support functions for the organization in the Americas, which equals a user base of 6,000-7,000 end-users.• Direct the efforts of a high performing team of 16 through a proactive approach of staff training and development to drive both individual and team performance. • Partner with the business to establish strategic goals by gathering pertinent business, financial, service, and operations information. • Maintain overall technical excellence by enforcing both quality and customer service standards, analyzing and resolving issues in a timely manner, and recommending system improvements when needed. • Continually work to identify process improvements through regular procedural reviews and the introduction of improved controls and transparency in core functions. • Ensure consistently between locations and teams to uphold Desktop Operations Department service level agreements (SLAs).• Travel up to 50% visiting corporate sites including international.• Partner with vendors on the outsourcing of solutions in addition to building and managing a laptop depot for North America.• Provide the leadership needed to reduce the number of tickets past defined service level agreements (SLAs).• Responsible for managing all corporate onsite A/V equipment and solutions including applications such as Skype for Business, Teams and Zoom.• Manage operating system migrations and printer refreshes and rollouts.

Atlanta, Georgia, Us

• Played a key role in the configuration and deployment of images for all environments, including Point of Sale (POS) and with images for standard employees.• Deployed applications to all environments based on both priority and projects and served as the team lead on all IT project for the department. • Maintained open lines of communication with end-users to facilitate the resolution of technical issues in a timely manner across all environments. • Worked in collaboration with outside vendors on the deployment of 3rd party applications into the environment.• Tested new hardware and automation to meet defined company goals, budgets, and timelines. Notable achievements while in the position included:- Recognized for technical, analytical, and problem-solving skills, effective task prioritization, and customer service delivered.

Atlanta, Georgia, Us

• Developed, wrote, and edited computer-related technical and administrative documentation and publications. • Provided hands-on training and dealership for new department employees to drive increases in individual and team performance. • Delivered comprehensive support to corporate locations including “C” level position and retail store locations. • Provided wide-ranging remote technical assistance to off-network users.• Managed the day-to-day desktop and network support in a manner that minimized downtime and impact to the organization. • Served as the IT liaison for the department, working on a number of cross-departmental projects. • Led new model testing within the corporate environment, asset deployment and tracking, including inventory management, and the prioritizing of projects according to importance and timelines given.

Us

• Oversaw both the technical and inventory departments, delegating duties as required to ensure operational effectiveness. • Ensured that all computer builds, and repairs were completed as required in a timely manner and scheduled the build schedule based on customer demand and company resources. • Provided comprehensive technical support and prepared training material and integration outlines for both staff members and customers. • Maintained updated knowledge of both new hardware and software updates by manufacturers. • Created detailed internal procedural documentation in addition to documentation of employee training.• Delivered highly effective training to staff members and customers of all technical levels of comprehension. • Managed both small and large company-wide initiatives and projects, including the Miami International Airport IT installation and upgrade, recognized as the largest airport IT upgrade in the history of the United States.• Purchased a large volume of computer components, accessories, and peripheral devices as needed. Notable achievements while in the position included:- Delivered savings of $95,000 through departmental personnel management and cross-training.- Successfully reduced inventory cost of goods sold (COGS) by 2.75% through the effective use of negotiating tactics.- Ensured that all “Returned” equipment was processed in a timely manner to ensure the warranty status from the vendors. - Produced a $78,000 savings in a 2-year period by effectively managing the RMA process and reducing non-returnable good inventory.