Tj Mudd Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

• Responsible for achieving the on time and on budget projects for the company. AMI deployments consist primarily of electric, water, and gas meter installations.• Manages the deployment project team and has overall responsibility for driving safety and quality of the installation process. • On site for all aspects of the projects including pre-site bid meetings, site surveys, pre-installation meetings, route open/close for individual service territories, and project completion. • Manges project budgets and productivity models in order to achieve successful and profitable close outs of customer projects. • Meets gross project targets that are established at the beginning of each project. • Carefully manages the scope of work and immediately addresses any issues that are out of the scope which may require a change order. • Accountable for managing the terms of customer contracts alone with the execution of the project that may trigger payments of penalties. • Manages and deescalates all issues that arise in the field or with a customer. • Provides professional and timely communication with Second Sight management and the customer. • Establishes partnerships with utilities and meter vendors that promote business development for future projects. • Tracks and reports all data to corporate headquarters including but not limited to payroll, safety, and productivity. • Recruits, hires, trains, and manages all project personnel according to company policies.• Attaining utility contractor licensing in states that are yet to be determined.

Herndon, Va

• Proven ability to remotely as well as on site manage multi-million endpoint AMI deployments on time and under budget• Ensuring on-time and on-budget execution of projects with high customer satisfaction ratings.• Manages the project team (Field, Warehouse, Safety, Quality, and Supervisors)• Manages the route open and close each service territory. • Manages subcontractors (electricians, vehicle maintenance, and fleet mechanics), including schedule, cost, and quality.• Client liaison for: definition of the scope of work, managing additions to the scope of work per client request, prioritizing safety, productions, and route schedule. • Manages all change orders, statement of work, and other project documentation. • Performs safety and quality audits.• Administers issue management and escalation processes• Provides timely status reports daily, weekly, and monthly. • Managed all AMI meter deployment component installation.• Expert in working in a highly independent environment.• Expert in working and communicating on-site with internal and external field resources and clients.• Proven ability to effectively manage project scope, budget, and resources.• Builds, develops and grows community relationships vital to the success of each community project.• Responds to customer and citizen inquiries and complaints.• Interacts directly with project managers to achieve timely and successful completion of projects and deployment start up/shut down.• Assists in preparation, amendment, and compliance of corporate policies.• Maintains a successful working relationship with utility providers nationwide to identify potential sales opportunities.• Responds to emergency situations on a 24-hour basis.• Worked with client to successfully close routes and successfully negotiated payments for retainage that otherwise would not have been collected, per the terms of the contract. • Successfully recruited field installers to ensure routes remained on target schedule.

Owensboro, Kentucky Area

• Managed and directed the daily operations and reported to the corporate office. • Organized project management expectations with team members and other project managers.• Built, developed, and grew community relationships vital to the success of each community project.• Managed Smart Grid meter deployment component installation.• Responded to customer and citizen inquiries and complaints.• Prepared and presented monthly reports to the corporate office.• Reviewed proposals and cost estimates submitted by service providers, made recommendations to the CFO. • Interacted directly with project managers to achieve timely and successful completion of projects and system start up.• Assisted in preparation, amendment, and compliance of corporate policies.• Maintained a successful working relationship with utility providers nationwide to identify potential sales opportunities.• Worked with staff to accomplish the orderly and successful day-to-day operations of the corporate office.• Responded to emergency situations – on a 24-hour basis; resolving around any unexpected technical problems that may arise.• Met with community residents, County Board of Supervisors, City Council meetings, engineers and system operators and contractors.• Tracked and reported hours and expenses on a weekly basis.• Completed full data analysis of work completed before integrating data back into the client’s billing software. • Directly oversaw the Call Center, the Quality Assurance Team, and the Data Management Team with fourteen (14) direct reporting employees. • Assisted sales team with new job bids and pricing modules.• Reviewed and approved Statements of Work prior to contract signing to ensure the scope of the project stayed inside VUS corporate procedures and capabilities. • Assisted Human Resources in the recruiting, hiring, training, and disciplinary action of VUS staff. • Reviewed and approved Purchase Orders for new field tools and office equipment.

• Functioned as backup for cashier manager, billing manager, meter records coordinator, and front line customer service representatives.• Provided general information, such as billing dates and procedures, over the telephone.• Responded to customer high bill complaints.• Accurately completed forms for application of service, easements, membership, rural lights, changes and/or adjustments on bills, connects, disconnects; verified uncollectable account files against applications for service.• Utilized internal computer system (iVUE) to input consumer information, access consumer accounts and post payments; accepted membership and deposits, credit card payments; accepted financial assistance vouchers through community agencies.• Negotiated partial payment agreements with consumers.• Sustained professional demeanor and resolved escalated consumer complaints.• Ran credit check and determined if a deposit was required. Followed Fair and Accurate Credit Transactions Act (FACT Act) guidelines.• Orchestrated the successful deployment of 40,000 AMI meters with available coop employed meter technicians to avoid the cost of subcontracting the work out. The project was completed 1 year ahead of schedule and $75,000 under budget.• Managed Call Center and Frontline Customer Service Representatives to ensure world class customer service was delivered with every customer interaction.• Completed billing adjustments.• Attended all NISC training seminars in St. Louis to stay abreast all new technologies that were available to our coop both in the office as well as the field.• Handled billing an collections of high profile clients such as factories and businesses within the service territory.

Associates In Applied Science Of Business Management And Administration, 3.25

Education record

Activities and Societies: Concert Choir, Tenor, First Chair