T.J. Nielsen Email and Phone Number
I am a seasoned product management professional with over 20 years of experience in information systems, business analytics, and practicing multiple solution delivery models. I have a master's degree in information systems with a graduate business analytics certificate, and I am certified as a Scaled Agile Framework Program Consultant (SPC4) and a Greenbelt in Six Sigma. My most recent role was as a HR Tech and Analytics Product Owner at American Family Insurance, where I delivered innovative and effective solutions for the HR function. I collaborated with internal and external stakeholders, vendors, and partners to understand the business needs, define the product vision and strategy, and prioritize the features and requirements for the HR technology portfolio. I led and coached solution delivery teams , facilitated scrum ceremonies, created user stories, managed backlogs, and resolved impediments. I also leveraged my strong background in manufacturing process improvement, data analysis, and customer value creation to drive tech innovation, enhance employee experience, and support organizational transformation with many solution frameworks and analytics. I achieved significant results, such as reducing the feature cycle by 30%, increasing the delivery by 20% per increment, and increasing the predictability by 50% within 8 months.I am passionate about creating value for customers and stakeholders, solving complex problems, and leading change with agility and data-driven insights. I am looking for new opportunities to apply my skills and experience in product management, with customers and analytics to contribute to the success of organizations that are committed to excellence, innovation, and continuous improvement.
Microsynergies: More Microbes Than Anyone Else On The Planet
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Systems Integration SpecialistMicrosynergies: More Microbes Than Anyone Else On The Planet Aug 2024 - PresentGlendale, Wisconsin, UsRequired to manage master data, become an in-house expert on the most important systems we use—including permissions and other technical functions, be the main liaison with our managed IT provider, integrate data between systems where applicable, using experience and passion to drive results business-wide based in data and technology.Utilize my expertise to help connect the company with technology solutions, assist in other future technology projects such as: coordinating the creation of proprietary software integration and implementation of thoughtful AI solutions, and work with teams across the business to help make work more efficient, accurate, and cohesive.
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Health And Well-BeingCareer Break Nov 2023 - Aug 2024As a result of a needed alignment to committed financial goals, hundreds of positions at American Family were eliminated, including mine. With that break, I decided to have a needed surgery and spend time with my family.
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Hr Tech And Analytics Product OwnerAmerican Family Insurance Jan 2023 - Dec 2023Madison, Wi, UsLed an Agile transformation boosting productivity and collaboration via strong communication and executive engagement. This resulted in a 10% waste reduction, increased ROI, and improved cost estimates for customers.● Spearheaded innovative HR analytics platform development, enhancing data visualization and predictive modeling, improving operational efficiency by 20%.● Commitment to Agile practice team, including terminology & mindset as well as flexibility to enable American Families Agile way of working (Plan, Define, Develop and Review) -
Lean Customer Value ConsultantAmerican Family Insurance Aug 2020 - Mar 2023Madison, Wi, Us•Led an Agile transformation boosting productivity and collaboration via strong communication and executive engagement. This resulted in a 10% waste reduction, increased ROI, and improved cost estimates for customers.● Spearheaded innovative HR analytics platform development, enhancing data visualization and predictive modeling, improving operational efficiency by 20%.● Commitment to Agile practice team, including terminology & mindset as well as flexibility to enable American Families Agile way of working (Plan, Define, Develop and Review)
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Sr. Scrum Master AtRockwell Automation Mar 2019 - Aug 2020Milwaukee, Wi, UsOperated as liaison between scrum teams and stakeholders defining and solidifying expected ROI on selected content for infrastructure and cloud-based solution delivery. ● Demonstrated focused leadership in business case development, cost estimates, and program implementation, enhancing business strategies and customer ROI by 10%. Improved Say-do Ratio predictability by 50% and effectively led cross-regional teams for efficient IT-centered strategy execution.● Exhibited strong leadership in developing solutions to complex system issues, leading to significant improvements in solution delivery teams on infrastructure projects.● Implemented Advanced Analytics to drive decision-making processes leading to significant increases in efficiency and productivity -
Senior Agile CoachNothwestern Mutual Life Ins May 2016 - Aug 2020Develop training and coaching opportunities for personnel at various management levels, to set up best practices to transition from waterfall to agile method. Guide cross-functional team members through the A3 problem solving method, reducing the amount of support staff needed and NIGO, by creating transparency in IT operations. • Design and facilitate workshops to encourage learning and professional development, empowering employees to deliver twice the business value, and product delivery in half the time. • Transformed a fortune 500 company from an antiquated paper signature system to a digitally savvy company.• Align with the Centre for Delivery Excellence to align all delivery modes in one organization and understand how it would co-exist at a strategy level to successfully & tactically implement of Water Fall, Agile and process improvement methodologies
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Continuous Learning And Improvement Consultant\Agile Dojo SenseiNorthwestern Mutual Jan 2016 - May 2018Milwaukee, Wi, UsThe Lean Improvement Coach delivers and leads process improvement efforts across multiple operational teams at Northwestern Mutual. The focus of these improvement efforts is to eliminate non-value-added activities to improve the customer experience, engage employees in improving their work, and achieve improvement goals for the organization. The Lean Improvement Coach will aid with Value Stream Analysis activities, lead Rapid Improvement (i.e. Kaizen) Events, map and document workflows, observe and time work tasks, capture and analyze metrics, and perform additional analysis and facilitation to achieve objectives. The Lean Improvement Coach will influence, coach, and mentor individuals at various levels in the organization to achieve results and promote and sustain the transformation to a process improvement culture. -
Scrum Master/Product OwnerNorthwestern Mutual Jan 2014 - Jan 2016Milwaukee, Wi, UsI served as liaison between scrum teams and stakeholders defining and solidifying expected ROI on selected content for multi-channel delivery. I developed policies and procedures to guide project teams with setting the appropriate expectations, enhancing reliability and validity for implementing scheduled and ad-hoc changes within the Request Fulfillment space, and setting the tone for support throughout the organization. Implemented scrum and scaling agile practices to increase solution delivery times by 15% with a conjoined onshore and offshore development team. Aligned technical procedures and capabilities between multiple business units, and process modeling tools in the IT environment, slashing more than 1-% of the enterprises’ technical debt. Streamlined the onboarding process to reduce total time by 50%, enhancing training and development, orientation, and overall hiring experience, equipping new employees with the necessary tools to function properly on their first day.
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Service Request Management Process CoordinatorNorthwestern Mutual May 2012 - Jan 2014Milwaukee, Wi, UsImplemented the Information Technology Infrastructure Library (ITIL) best practices framework and developed the Service Request Process within the IT organization. Used ITIL standard metrics to watch the Enterprise Service Request Fulfillment process, ensuring proper documentation of process improvement opportunities, and overall effectiveness.• Monitored the solution delivery process of 5 fulfillment teams, Information Systems (IS), and Business Leadership, reducing throughput time from 12.5 days to 4 days.• Align with the ITIL Centre for Delivery Excellence to align the ITIL service support modes in one organization and understand how it would co-exist at a strategy level to implement Support of enterprise applications successfully & tactically.
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Business Consulting Sr. SpecialistNorthwestern Mutual May 2007 - May 2012Milwaukee, Wi, UsI built a framework for creating dashboards with data tied to achieving goals related to the IT Service Management Team. I developed and implemented a process to create and maintain standard work for the Enterprise Security Administration Team. I instituted process improvements allowing the Enterprise Security Administration team to take on more tasks without increasing workforce. Employed lean and Six Sigma methodologies to improve the process of the Enterprise Security Administration team resulting in a 60% increase in productivity, a savings of $2850 per year in department expenses, and a reduction 68 man hours per year, increasing the teams’ maximum project capacity.
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Technical Support Team LeadRf Technologies Jun 2003 - May 2007Brookfield, Wi, UsI provided technical leadership for incoming customer issues and inquiries regarding RF Technologies’ brands including Code Alert®, Help Alert®, Safe Place®, Sensatec®, and ExacTrack®. I operated as point of escalation for all technical support team members, handling Tier 1 through Tier 3 requests. I conducted quarterly performance evaluations, advising team members of areas requiring improvement, and acknowledging exceptional customer service techniques. I managed the hiring process for my department including Interviewing, on-boarding, and training new employees, instilling company, and industry best practices, coaching team members on providing unmatched technical support and solutions, and ensuring client satisfaction. Developed monthly, quarterly, and annual reports, regarding team metrics, and presented to senior level management according to department KPIs. Ensured technical support team adhered to productivity, quality, and customer satisfaction goals and objectives for all products/services.
T.J. Nielsen Education Details
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University Of PhoenixGeneral -
Itt Technical CollageElectronic Engineering
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HorlickElectronics
Frequently Asked Questions about T.J. Nielsen
What company does T.J. Nielsen work for?
T.J. Nielsen works for Microsynergies: More Microbes Than Anyone Else On The Planet
What is T.J. Nielsen's role at the current company?
T.J. Nielsen's current role is Solution Delivery Specialist | Scrum | Scaled Agile Methodologies | Six Sigma | Lean Process Improvement | User Story Writing | Client Relationship Management | Dashboards & Scorecards | OKR Creation and alignment.
What schools did T.J. Nielsen attend?
T.J. Nielsen attended University Of Phoenix, Itt Technical Collage, Horlick.
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