Timothy Poulos Email & Phone Number

Spring, Tx, Us

Conroe, Texas, United States

Take an average of 30 calls per day from clients, underwriters and lenders, which is about 30% of the work day.Service accounts and resolve issues for clients in a timely manner by prioritizing tasks/requests.Email clients with updates to their policies, renewal, or cancellations and schedule 2 to 4 review and advisory meetings daily, which takes up about 25% of the day.Notate changes to accounts and all conversations and interactions with clients to reference later if… Show more Take an average of 30 calls per day from clients, underwriters and lenders, which is about 30% of the work day.Service accounts and resolve issues for clients in a timely manner by prioritizing tasks/requests.Email clients with updates to their policies, renewal, or cancellations and schedule 2 to 4 review and advisory meetings daily, which takes up about 25% of the day.Notate changes to accounts and all conversations and interactions with clients to reference later if needed.Walk clients through documentation signing and educating them on their policies and coverages.Actively engage and build rapport with clients to provide remarkable customer service and keep client retention high Show less

United States

Responsible for customer satisfaction & maintaining the integrity of multiple Mobile Switching Centers (MSCs) and network elements. Performed hardware installations, routine maintenance and interpreted technician reports Troubleshooting to identify and resolve complex system hardware/software problems Executed engineering work orders for customer service delivery Ensured safety protocols to reduce risk of injury and company loss Identified and resolved… Show more Responsible for customer satisfaction & maintaining the integrity of multiple Mobile Switching Centers (MSCs) and network elements. Performed hardware installations, routine maintenance and interpreted technician reports Troubleshooting to identify and resolve complex system hardware/software problems Executed engineering work orders for customer service delivery Ensured safety protocols to reduce risk of injury and company loss Identified and resolved customer issues Made product/service recommendations based on client needs Show less

Provide signal support functions and technical assistance for computer systems, providing technical assistance for local area networks, and doing maintenance on equipment, terminal devices, power generators and, vehicles. Served in Kuwait as assistant to the Battle Captain, providing senior level detailed reports and presentations. Served in Afghanistan as a Customs Agent checking equipment and acquired assets for viability, safety, functionality, or recycling. Traveled… Show more Provide signal support functions and technical assistance for computer systems, providing technical assistance for local area networks, and doing maintenance on equipment, terminal devices, power generators and, vehicles. Served in Kuwait as assistant to the Battle Captain, providing senior level detailed reports and presentations. Served in Afghanistan as a Customs Agent checking equipment and acquired assets for viability, safety, functionality, or recycling. Traveled into combat outposts to perform the same tasks in more hostile conditions. Show less