It Department Manager
Azerbaijan
Led the implementation of Manage Engine Service Desk software project from scratch, including requirements gathering and analysis, resulted in significant internal customer service efficiency and satisfaction increase. Managed successful core banking CRM system agile development, including lending and collection modules, resulted in significant OPEX decrease.Developed annual IT strategy aligned to company business objectives, including budget projections, staff and resources.Developed and tracked annual IT budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.Saved the company from catastrophic losses during the crisis, originated due to old core equipment failure, through implementing innovative technical infrastructure solution in very short timelines, resulted in business downtime reduction from 1 month (time needed for urgent core server equipment delivery) to 1 day. Developed and implemented IT strategy, policy and procedures. Maintained data security and integrity through controls, audits, and system oversight.Created and implemented business continuity plan including RPOs and RTOs for all of the core services, backup policy and strategy, disaster recovery plan. Planned and conducted disaster recovery exercises.Maintained staff awareness through repeatable security awareness trainings.Developed cost effective redundant network connection solution for 70 distant branch offices, resulted in 70% OPEX decrease. (MPLS replacement)Implemented cost effective backbone cloud connection solution, resulted in 60k$ annual savingsResponsibility for hybrid cloud IT infrastructure, consisted of AWS cloud, local main server room, disaster recovery site, head office and branches.Conducted risk management exercises to successfully identify and address IT related risks.Recruited, trained and developed department staff. Conducted annual performance evaluations. Conducted more than 200 professional interviews.
