Open to opportunities

Managed sections and multi-tasking effectively.Awareness of restaurant systems and procedures.Appointed “In- House Marketing Assistant” for Restaurant Manger within one month.Total receipts at end of shift to verify sales and clear cash register.Provide excellent customer experiences through phenomenal service, evidenced by highly praised customers for effectively delivering superior customer service.Developed process to efficiently deliver food to tables, implemented by fellow servers.Recommend changes to management based on patron requests.Recognized as Team Player which includes mentoring and training new servers, as well as assisting manager withmarketing duties.

Provided prompt, courteous customer service in order to maintain repeat business and clientele.Rang up all sales on cash register, properly and accurately handling money, checks and other types of payment received for products sold.Performed general administrative work such as filing and organizing paperwork.Executed housecleaning duties necessary to maintain store cleanliness and basic upkeep and/or cleaning of all equipment in the store.Assisted in maintaining proper inventory levels and audits.Controlled merchandise to avoid shoplifting.Acknowledged for performing all duties with minimal supervision.Attended job-related meetings and performed other duties as assigned.Researched information through company website for customers.Presented and educated customers on warranties, cleaning and jewelry repairs, and addressed concerns.

Greeted guests, escort them to tables, and provide menus.Scheduled dining reservations and arrange parties and special services for diners.Handled customer grievances through conflict resolution and effective negotiationAssisted Manager(s) with assigning work sections for servers and set up dining room reservations customers to ensure prompt and courteous service.Inspected dining room serving sections for neatness and cleanliness.Trained new restaurant hostesses on Hostess Reservation Computer System.Created restaurant waiting lists for dining room.

Assisted and reported to company Owner(s). Provided broad range of support, including customer relationship management, administration, advertising/promotions, database management, tours, and travel arrangements.Supervised and trained Salon Owner(s) - two (2), and six (6) store associates on new retail store computer program, Microsoft Office programs (Word, Excel, PowerPoint, Access, & Outlook), and online websites.Created and designed website and marketing materials.Designed and produced an evaluation form and report, which indicated possible training/workshops to providein order to increase client/customer sales. Conducted presentations for staff and tenants during company meetings, which included leadership and coaching skills to maintain a high level of staff morale and effectiveness.

Transcribed notes for trainings. Observed, assessed, and recommended project processes for improvement, assisted management with developing the project resource library for the company intranet, and researched policy and procedures to alleviate gaps and inaccurate training content.Developed and designed evaluation forms and reports for monthly and regional reports trainings. Analyzed/interpreted quantitative and qualitative data for monthly and regional training sessions.Customized workbooks, slides, speaker notes, resource guides, and policy and procedures manuals. Designed and assembled creative cohesive branding, job aids, and training materials for the Curriculum and Development department.

Reported concurrently to Office Manager, Director of Operations, and Director of Technical Services. Provided broad range of support including, editing technical spreadsheets, ordering and tracking office supplies, handling office renovations and travel. Appointed by Director of Operations and Office Manager to serve as Recruiting Coordinator to manage candidates, review resume’s, and schedule interviews. Appointed by Director of Technical Services to act as Continuing Education Coordinator which involved coordinating employee seminars and licensing requirements. Selected by Office Manager to serve as Human Resource Assistant and provided new employee tours and trainings.Developed and produced an Administrative Assistant Manual which was implemented by all administrative staff.

Participated in trade shows, visited prospective buyers/current clients. Maintained positive relationships with community representatives, guided clients through question/answer sessions, delivered presentations to diverse clientele.Promoted and presented consulting services to business owners and community leaders.Educated clients on advertising and addressed concerns.Acknowledged by colleagues for effectively delivering presentations, planning, organizing and directing.

Effectively coordinated sales requirements for fifteen-person staff including General Managers and Account Executives. Trained sales staff in Microsoft Office Suite, maintained database, coordinated seminars, and distributed monthly invoices.Successfully handled customer grievances through conflict resolution and effective negotiation Created eye-appealing sales presentations, promotional certificates, and other office management documents.Researched programming information through media sources and interfaced with the promotions and public relations department

Organized a TV segment "Teachers Who Make a Difference Program", processed incoming nomination letters. Appointed by General Sales Manager to function on the board, interfaced with school principals, news anchors, and photographers. Assisted in the on-air surprise presentation, coordinated teachers luncheon program. Handled customer grievances through conflict resolution and effective negotiationSupported the sales department including two (2) General Managers and six (6) Account Executives.Administered trade show marketing, managed station tours, created monthly station newsletters and other correspondence.Ensured effective office management by greeting/screening visitors and processing office correspondence.