Tommie Jackson Email & Phone Number

Support technicians are on the front line in IT when technical issues occur. My passion lies in helping others and providing them with the best care possible. I find fulfillment in knowing that clients understand their situation better and have a solution to their issues. I aim to ensure clients leave with a more positive outlook than when they arrived.My strengths are identifying problems, finding their causes, and offering solutions. I also excel in working as part of a diverse team and am most productive in a professional environment that prioritizes growth and improvement. I am creative and adept at problem-solving, especially when collaborating with team members to address more significant issues. In a technical setting, I efficiently manage my time and multitask to deliver the best customer service and resolve customer issues.When clients face technical difficulties, I often tell them, "I don’t know is not the answer, but let’s find out together." While I may not have all the answers, I am always willing to work with a team to develop an action plan for resolving client issues.